[Fimble]

Was originally going to comment on how people were reacting to this all, but looks like I don't need to!

There's nothing wrong with just making an off comment about being gutted about your main parks being closed, it's not like OP called and had a massive whinge about it, the cast member probably realised that this was a family coming mainly for the water parks and so checked to see if there was anything she could do that would make their impacted holiday better.

Enjoy the club level, please consider sharing some photos of what you get with us when you go, or maybe even a trip report