2 Oct 19, 11:02 AM
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#4
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Very Serious Dibber
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Originally Posted by barryp1
You need to contact your bank to see if they will raise a chargeback. There is no legal obligation for them to do so. See more...
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I'd have thought they'd simply direct you to the claims form releasing on monday 7th October on thomascook.caa.co.uk.
They aren't going to give you the easy way if they can fob off the responsibility onto another party.
OP, I paid via Debit card and will be putting in a claim on monday. Apparently the form will be simple, so we'll see what that means. I have already taken some screenshots of my online banking showing the payment to thomas cook, and downloaded all relevant email attachments - including the one with the atol certificate.
I'd suggest you do the same before monday just in case they need all this info.
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