theDIBB - View Single Post - Is it worth making a complaint at City Hall?

Guest · 4 May 17, 08:55 PM

To close the loop on this. I got a call from a French based customer service lady, called Emmy. She was very good, apologised for our experience and will send a 'Disney gift' for each of the 5 girls across our two families. I've no idea what that will be, but it's the thought that counts! The little bit of excitement of not knowing what's coming!

She said she'd feed my observations back in, hopefully that will help any future situations, but you just never know with that kind of thing.

Case closed. Thanks once again to the poster who supplied the email addresses, I'm pleased I waited until we had got home and took 5 mins to send something off, rather than handwrite a complaint form in the park and waste time.

4 May 17, 08:55 PM	#52
	4 May 17, 08:55 PM Guest Guest
Guest Guest	To close the loop on this. I got a call from a French based customer service lady, called Emmy. She was very good, apologised for our experience and will send a 'Disney gift' for each of the 5 girls across our two families. I've no idea what that will be, but it's the thought that counts! The little bit of excitement of not knowing what's coming! She said she'd feed my observations back in, hopefully that will help any future situations, but you just never know with that kind of thing. Case closed. Thanks once again to the poster who supplied the email addresses, I'm pleased I waited until we had got home and took 5 mins to send something off, rather than handwrite a complaint form in the park and waste time.