[Dinglebert]

Bit of a longer one but I'm in two minds.

Our kitchen from Ikea is just over 2 years old. They provide a 25 year guarantee on the kitchen. On four of the doors there is bubbling on the door and the "whatever material covers the door" is coming away from the doors.

I was in Ikea one day and asked what I have to do re getting them replaced. They told me to phone in to HQ and they would deal with it. I did and was asked to provide photos and copies of receipts for the doors which I did. They then told me they send out a company called Ecomaster to inspect the doors and provide them with a report on the cause.

I googled Ecomaster. The reviews of customers on their own website are all say how wonderful they were. The reviews on every other website are about how dreadful they are and how they deny claims. How they say one thing to the customers face during the visit and then report something different. They have been featured on Watchdog which is never a good thing.

However the appointed day arrived. Ecomaster had been excellent on keeping us up to date on when the person was coming. They arrived and the person was excellent according to my other half as I was at work. They did a lot of writing on a tablet and stated the problem looked like a manufacturing one and therefore ikea would replace the doors. He asked her to sign the tablet which she did but due to its configuration you can't actually see what they have written. There is then a feedback section where you can put from happy smiley face to frowny face etc.

Ikea phoned that night, Ecomaster had ordered the doors on our behalf and they arranged for them to be delivered. Ecomaster then phoned and arranged a day to come for them to be fitted.

This is where it all goes wrong. The doors arrived. I left them in the boxes. Ecomaster man arrives and while the first one couldn't have been better this man was his polar opposite. He was a man who gave every impression of hating his job. He was so grumpy and unpleasant in attitude that I came so close to asking him to leave. However equally I just needed four doors fitting. I would have done it myself but they need drilled for the handles and one of the doors is the dishwasher cover and I remember my fitter at the time saying that it was a bit of a mare to fit.

Long story short the wrong doors had been ordered. Three were correct but the fourth was wrong. Immediately he said that he would not be fitting any of the doors. His stated reason was that because the job would not be finished today that meant he would not get the same pay. He stated that for an unfinished job he would be paid £15 but for a finished job he would be paid £45. I then spotted that one of the new doors was damaged. On further inspection there was another damaged door.

He wrote something up on his tablet and asked me to sign. He took the tablet away and I could see him entering his own smiley face report. He marked himself as excellent and disappeared into the gloom outside.

I was left with two doors which could have been fitted not fitted and two damaged doors. I phoned Ikea and told them what had happened. However the fixing of this is not very simple. I'm on holiday this week so could be around the house. I won't be next week. They want to deliver the replacement door and collect the damaged ones but I won't be at home. Its 25 miles to my nearest Ikea. I informed them that todays Ecomaster person was not going to be allowed back in the house which they stated they would pass onto Ecomaster. I am now having to go to Ikea probably today to drop of the bad doors and pick up the new ones. Ecomaster phoned last night to arrange to fit them. They were aware of my not wishing yesterdays man back but did not ask why or indeed seem to care.

I suppose my question is am I just being grumpy myself and should let it pass or do I formally complain to Ikea about this process? I would complain but I have no real idea what I want to happen as a result of it. I will be out of pocket having to drive to Ikea and back but I feel that is minor. I was back and forward so often to them when the kitchen was being fitted my car drives itself to their front door. Clearly Ikea must be aware of the compliants about Ecomaster and given yesterdays man if he is repesentative of their level of service I can see why. I don't see any point in complaining to Ecomaster as I didn't employ them Ikea did and they therefore are reponsible for them not me.

Any thoughts?