[Ritz]

Originally Posted by Xenna16

My visit was supposed to be in May, booked last year during the Black Friday offer. Since I do not feel comfortable talking English on the phone (not my native language), and still was before the 30 day mark, I wrote an e-mail to them asking if could cancel and be refunded.
In their answer, I was also offered to reschedule to a day of choice until December 31, 2021 without any surcharge plus the photo package for free. They told me I dont have to decide on a specific day right now and could rebook when I know my new date.

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We are in the same position and emailed to cancel a few days ago but not received a reply yet.
We have moved our hotel and flight bookings to end of August(more in hope)