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Brummy · 25 Aug 19, 10:59 PM

I was also going to suggest My Magic Holiday. I haven’t used them myself but we were booked with TUI at AKL last year when the pool closure issue happened. If you read the threads on here about the issue you will see that time and time again My Magic Holiday were sorting out transfers for their customers and even offering help and advice to others who had not booked with them. Conversely, TUI were absolutely hopeless and offered no help whatsoever. No only that they didn’t even notify their customers that there was an issue for days after it had become fairly common knowledge via social media. I called Disney direct several times myself to sort out a move (we were given the Yacht Club) whilst TUI were still dithering about what information to give to their customers.

25 Aug 19, 10:59 PM	#15
	25 Aug 19, 10:59 PM Brummy A Guest at All-Stars
Brummy A Guest at All-Stars Join Date: May 18	I was also going to suggest My Magic Holiday. I haven’t used them myself but we were booked with TUI at AKL last year when the pool closure issue happened. If you read the threads on here about the issue you will see that time and time again My Magic Holiday were sorting out transfers for their customers and even offering help and advice to others who had not booked with them. Conversely, TUI were absolutely hopeless and offered no help whatsoever. No only that they didn’t even notify their customers that there was an issue for days after it had become fairly common knowledge via social media. I called Disney direct several times myself to sort out a move (we were given the Yacht Club) whilst TUI were still dithering about what information to give to their customers.