[Guest]

Rented from hertz and had a mustang coupe and it was great.

The next time I rented with Hertz and it wasn't so great.

I paid for a 2 door coupe and was told they had no 2 door coupes so were giving me a nice new charger. I was then asked to sign a form saying that i agree to pay $380. I declined as I had prepaid in full and was told that unless i pay extra all i can have is a Chrysler 200. I told them i wasnt paying any extra and to give me the keys. They then tried to tell me that i didnt have insurances, pointing to my paperwork that said zero excess etc, i was told that i am being stupid and they would never do what i am doing. Again I demanded the keys and left.

It was afterwards i discovered that the Charger was under the same class as the 200 and even hertz themselves advised that i should have been able to have the charger without paying any extra as they didnt have the car in my class.

P.S the 200 was old and rubbish.