[ClareO]

Request a room with a lake view if possible. We had not paid for this and spent our first night overlooking the front. We are light sleepers and found it far too noisy (arrivals and departures; laundry truck). My husband complained and we were upgraded to the much better quieter lake view with an extra bedroom and superior upgrade. The manager also threw in a $100 for us to get breakfast while we waited. The water park is nice. As with most places if you are fussy about where you sit/ lay then it's worth getting there 5-10 mins before it opens. This is not strictly necessary though. We had a meal- it was ok. One of the waitresses was a bit stroppy and when the manager asked how our meal was my husband pointed this out. We were given free drinks at the bar. Overall we had a lovely time and they were falling over themselves to put things right so great customer service. Definitely speak up if you are not happy with your room allocation on arrival.