20 Aug 20, 08:17 AM
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#47
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20 Aug 20, 08:17 AM
katy341
Imagineer
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Imagineer
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Just catching up with this thread... i had a silver policy with Axa as advised by Martin Lewis. I rented and paid in full to a private villa owner for our nay holiday. Once charter travel informed me the flight won't be going ahead I told the owner I wouldn't be making it to Orlando to use the villa. She wouldn't offer anything other than security deposit back and advised me to claim on my insurance. Insurance paid out (minus 100 each excess) for flight and disney accommodation deposits that were lost but not the villa. I cant see anything in my policy about 28day rule and I sent them the screenshot I took of the FCO travel ban. They haven't provided a reason as to why they haven't paid out fir villa but its 1675 that I simply can't afford to lose. I write to the financial ombudsman but haven't had anything even as an acknowledgement of receipt of my complaint yet. I called Axa twice to ascertain their reason for not paying out and have been told on both occasions that my case handler is not available and I would be contacted in 7 to 10 working days...of course I havent been!
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