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Old 22 Aug 20, 01:24 PM  
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#48
WendyWilson
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Wow, that’s shocking treatment from your insurers. They should have, at the very least, told you the reason for not paying out the claim for the villa!

I don’t know why the Ombudsman haven’t acknowledged your claim, seems rather odd. I sent my claim to them online and got a standard email response immediately. It did say it may take a number of weeks to get back to me but they did reply. If I were you, I’d contact them again. Also, contact AXA again and ask to speak to your case handler’s supervisor or manager - their conduct is not good enough. It’s a lot of money to lose and you shouldn’t be simply fobbed off. Good luck.
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