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Old 29 Aug 20, 06:01 AM  
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#49
katy341
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Originally Posted by WendyWilson View Post
Wow, that’s shocking treatment from your insurers. They should have, at the very least, told you the reason for not paying out the claim for the villa!

I don’t know why the Ombudsman haven’t acknowledged your claim, seems rather odd. I sent my claim to them online and got a standard email response immediately. It did say it may take a number of weeks to get back to me but they did reply. If I were you, I’d contact them again. Also, contact AXA again and ask to speak to your case handler’s supervisor or manager - their conduct is not good enough. It’s a lot of money to lose and you shouldn’t be simply fobbed off. Good luck.
Thank you. I've contacted the ombudsman 3x since then asking for confirmation of receipt of my email and have been told just yesterday that they won't have even come to mine yet judging by the date I sent it... i think I will try axa again what else have I got to lose?! Ha! X
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