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Old 29 Aug 20, 07:24 AM  
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pchivvy
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Originally Posted by katy341 View Post
Thank you. I've contacted the ombudsman 3x since then asking for confirmation of receipt of my email and have been told just yesterday that they won't have even come to mine yet judging by the date I sent it... i think I will try axa again what else have I got to lose?! Ha! X
Have you actually logged a formal complaint with Axa and received a Final Decision Letter? Its at this point that FOS (ombudsman) generally step in. Plus, you will get an independent review by the complaints team of the decision itself. FOS will not be a quick route to take so always give the insurer time to investigate it first.
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