[infuze]

We booked our holiday to Florida last year for travel at end of September 2021. Booked fly-drive with Virgin Holidays and managed to get a good price with upgraded seating.
I did some more digging into the booking and noticed that we had only purchased the basic insurance for the car hire (my fault for not checking). The website used to let you upgrade via the website and at Christmas time, the price to upgrade was roughly £320. Now when you go on the website to upgrade you are no longer given a price but instead given a number to call to discuss the upgrade. After I failed at getting through via calls I messaged them with the WhatsApp feature. The response is attached. They are charging £600 to upgrade the insurance to fully comp for 13 days!

Am I over reacting to this or are they totally trying to rip me off and recover more of the money they lost out on last year?