[chrisxal]

OK, I am a frequent BA flyer and normally fly into MCO 2-3 times a year, on 1st November we flew into Tampa and it was horrendous. Immigration took nearly 2 hours, there was only 2 desks open, we had all gone through the new automated machines, had our finger prints and photos checked but then had to queue up at the desks to do the same thing again, by the time we got through all our luggage had been unloaded and stacked against the wall and conveyor belt stopped, as the luggage was stacked against the wall it was difficult to find our cases until a family decided to climb over the cases and throw/pass cases to the front. It was beyond a joke and the worst experience we have had flying to USA in nearly 30 years.