[robotango]

Had a response

Hi, thank you so much for your patience whilst we respond to thousands of customers whose travel plans are impacted by Covid-19. Our customer contact volumes are unprecedented, and our teams are working around the clock to provide help and support. For this reason, we are having to prioritise responding to customers who are travelling in the next 14 days and are asking everyone else to kindly come back to us once within 14 days of your travel date and our team will be able to help. Our sincerest apologies that we are unable to assist you right now, please be assured we are doing all that we can to answer as many customer enquiries as possible. In the meantime, please continue to refer to our website for the most up to date information.

Thank you for your understanding x