theDIBB - View Single Post

Guest · 15 Apr 11, 10:45 PM

Well the pool was finally fixed exactly one week into the holiday; so we are now able to use it- shame there were only six days left...

We are still awaiting the plush toys and promised vouchers from Virgin that were promised as compensation for the lack of toys etc and lack of villa address, these should have been delivered as promised to the villa 3 days ago- still no sign.

We have photographed the broken and stained equipment, but to date we have not managed to speak directly to the Virgin rep- we have documented our attempts to communicate and lack of response. What we dont want is to waste the precious days of our holiday - we are hardly at the villa- but we will be taking it up on our return if we do not get a reply from Virgin sooner.

How ever we will not book with Virgin again- a real disappointment and their lack of communication and keeping to their promises only adds to our complaint.

I will keep you updated!

15 Apr 11, 10:45 PM	#31
	15 Apr 11, 10:45 PM Guest Guest
Guest Guest	Well the pool was finally fixed exactly one week into the holiday; so we are now able to use it- shame there were only six days left... We are still awaiting the plush toys and promised vouchers from Virgin that were promised as compensation for the lack of toys etc and lack of villa address, these should have been delivered as promised to the villa 3 days ago- still no sign. We have photographed the broken and stained equipment, but to date we have not managed to speak directly to the Virgin rep- we have documented our attempts to communicate and lack of response. What we dont want is to waste the precious days of our holiday - we are hardly at the villa- but we will be taking it up on our return if we do not get a reply from Virgin sooner. How ever we will not book with Virgin again- a real disappointment and their lack of communication and keeping to their promises only adds to our complaint. I will keep you updated!