[Smilesonfaces]

Originally Posted by Beth_Disney

We had Hive installed many years ago now but do remember that the installation was included with the price of the kit and a British Gas engineer fitted it.

We also had some initial problems with connectivity and British Gas customer service was very good. They ended up sending another engineer out and he sorted the problem. The first engineer hadn't finished it off correctly so it was a fitting problem, rather than anything I could have sorted.

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I think it’s an installation issue too. Husband will call him tomorrow. The thermostat and the app are showing the same information . I keep trying to pair the devices in the app but it isn’t finding anything. I hate these things defeating me but we’ll have to get the plumber back round.