[CinemaMan]

Now that my holiday on the 24th April with tui isn,t going ahead i sent Klook screenshots of my e-tickets and the generic e-mail sent out by Tui yesterday saying that all holidays up to 14th May have been cancelled. got a reply saying
Thank you for the attachment given.

Regards to your request to cancel booking reference CVG****** - Universal Orlando™ 2 or 3 Park Explorer Ticket, please be informed that your request has been escalated and waiting for approval. Since there is high cancellation traffic due to Corona virus issue, we afraid that it may take few days to process. Rest assured, we will notify you as soon as we receive the update.

We appreciate your kind patience and understanding. Thank you.

For any other questions, feel free to let us know. Happy to assist with your travel plans.

Cheers,
Fatnin R.
KLOOK Support Team

Then 26 mins later got this

Fatnin R. (KLOOK)

Apr 9, 18:42 +08

Dear Christopher,

Good day to you!

We are glad to inform you that your booking reference CVG***** - Universal Orlando™ 2 or 3 Park Explorer Ticket has been cancelled and refunded.

Please note that if payment was made using a credit card, banks generally take up to 7 - 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. For other payment methods such as PayPal, kindly check with your payment solution company. Even though KLOOK has no influence on these timescales, feel free to contact us if you have not received the refund after 30 days and attach a copy of your bank statement that covers the date the payment was made until the 30th day from the date this booking was refunded from our end.

Very quick responses now just have to wait for money to appear on my Barclaycard statement, so far though have been highly impressed with the response received.

Now to go intobattle with TUI don,t see such a good outcome with them though.