[Segdude]

Originally Posted by jnc2345

They're not budging now, though they're directing me to the claims line so maybe they have more power, who knows. At this point I honestly suspect it's a financial issue.

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I think it's financial as well, let's face it they can' just give money back without taking some extra financial pain on top of what they are already suffering.
I had a marketing email from them this morning offer great deals on Premium Economy seats, something like £599 if I remember correctly, so I'm assuming they are trying to cover the costs of their refunds etc.
To be fair, I did not expect to get a refund, but have to say for a number of reasons I'm glad I did. I cannot fault the customer service.