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Originally Posted by Tom Morrow

As you say, this was your mistake, however I would expect common sense to prevail in a situation like this because mistakes do happen. I just cannot imagine this happening in Orlando - I hope you get a satisfactory respose however with their track record so far I would not be holding my breath.

Such a shame that your kids were left so disappointed.

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Thank you.

It is starting to make me see the nasty corporate side of Disney that i try really hard to ignore! Like you said, this would not happen in orlando. Do you or anyone else know if DLP is just kind of a franchise?