[Silvercat]

Originally Posted by Lisa123wm

I’m surprised by Premier Inn.
We had two bookings for two rooms for on the way and on the way back for Easter week.
I had an email from them a week or so ago saying I could cancel for a full refund. The rooms were non refundable, but they said this was waived under the circumstances.
I had a full refund within a day or two of clicking on the refund link.

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Wow, that was good! My booking with them for a night in Leeds (postponed Evanescence gig) was a flexible one so they refunded that with no argument, but they were adamant that the one for last night in London was not refundable. Then yesterday they sent me a cheque; not ideal as I have to somehow get it into the bank (bank app crashes and won't photograph/scan cheque, and local branch closed at the mo!).