10 Sep 20, 09:21 AM
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#23
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10 Sep 20, 09:21 AM
Xolile
Trying for More Ears
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Trying for More Ears
Join Date: Jan 18
Location: North
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Originally Posted by SloanRangers
Just rang BA this morning (got straight through for once). Apparently my flight booking is considered complicated because it was indirect (LHR-MIA-MCO) on the outbound journey and that means it has to be dealt with by a different team manually. It’s been 5 weeks now since I requested the refund and, despite contact via Twitter and LiveChat during that time, this is the first time I’ve been made aware of this (was initially told 3 weeks maximum). The guy I spoke to has said it’s been moved to the escalation queue but it could still take up to another 4 weeks! I appreciate this is nowhere near as bad as some Virgin customers have experienced but still shocking delays. 😡 See more... |
Mine took 6 weeks from cancellation to money hitting my account. During that time, I had to do a lot of chasing up via phone calls, LiveChat and Twitter. Rest assured it will be refunded eventually.
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Oct 2020 (2nd Trip) - 12 Nights AKL
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