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Originally Posted by diby5

A quick response. Within 20 minutes I had a WhatsApp confirmation of my refund request, immediately followed by an email stating that a refund would be actioned and should be completed within 60 days.

Apart from the initial delay of 4 days, somewhat understandable given there was a weekend in there, this has been an easy process thus far.

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By all accounts getting any airline to agree to a refund has pretty easy compared to getting them to actually pay it. I hope you have a better experience than others