[Softy]

I upgraded some reward flights with Virgin and they didn’t take the extra taxes in time. The booking was updated almost instantly. We couldn’t check in online and when we got to the front at check in they said there was an issue and we had to go to the customer service desk, where we queued for an hour! The issue was the extra tax hadn’t been taken and the ticket not reissued. I always make sure it’s done now by calling up a few weeks after I’ve made the change.