10 Oct 13, 10:54 AM
|
#18
|
|
10 Oct 13, 10:54 AM
Guest
Guest
|
Guest
|
Hi Susan My local TC branch are being very supportive putting in a letter of complaint along with mine. It appears to be Thomas Cook Signature who have got it wrong saying we would find out 14 before departure.
I seriously would never have booked with them had I known this would not happen.
It's funny how they were very quick in taking my money but I have been told that my complaint will probably not be dealt with until I get back. As you can imagine I wasn't happy on hearing this and have asked what they can do now to help with the distress they have caused. I am not holding my breath!
I have also been on to Hotel Beds and they have said I should find out on Friday as their supplier is going to be considerate and let us know.
Edited at 11:13 AM.
|
|