[Rescuer]

Originally Posted by snowbelle

From our experience we cancelled our October 25 - November holiday to the USA on Monday and requested a voucher , we had an email on Thursday to say our voucher will go towards our new booking for the same time to Canada .
The email says don’t change yourself via MMB , this morning we had a new email telling us our voucher had been applied to our new booking which is now available on a new MMB .
I gave up ringing or trying live chat this week as it is ridiculous.
I did everything on line .
This is a BA holiday package with car .

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Hi Snowbelle,

Did you just fill in the online form to request a voucher? The one that’s in the book with confidence terms and conditions? Or did you just email them?

Had you already booked something new for Canada?

We’ve got till Friday to cancel our trip and I’ve already got February and summer booked with BA.