[Susan Coleman]

This is so unacceptable
You have proably been misled by the well meaning , but not fully understanding TO branch girl
but this is not much help now
I would contact the TS disabled section and kick up a fuss there...maybe they can put the pressure on
I am sure Hotel beds could allocate you one now at the top of thei list after someone they know is showing clearly leaving
I am sure it would not be impossible to make such an exception in an urgent needy case