theDIBB - View Single Post - Aer Lingus

Br'er Bear · 19 Jul 20, 07:29 PM

Still no refund on our April cancellation nor a response to another email we sent in June. We know that some have reported receiving refunds and on recently cancelled flights so Aer Lingus is clearly not refunding in the sequence of cancellation and case numbers raised, which is disappointing and very unprofessional.

Not sure when Aer Lingus posted the following on their web site or if it's already been posted on the Dibb, anyway it can be found at aerlingus/support/ca...s-and-refunds/

Refund Delays

In relation to refunds and in view of the unprecedented volumes of refund requests following the cancellation of 95% of our flights since March, you may experience delays for which we apologise.

If you applied for a refund in March which you have yet to receive, your refund will be processed by the end of July.

We are currently upgrading our technology which we expect will go live in early August and which will significantly improve our processing times going forward. Once this new technology is implemented, any remaining backlog should be cleared shortly thereafter.

We appreciate your patience and ask that your bear with us during this challenging time.

19 Jul 20, 07:29 PM	#48
	19 Jul 20, 07:29 PM Br'er Bear Very Serious Dibber Thread Starter
Br'er Bear Thread Starter Very Serious Dibber Join Date: May 13	Still no refund on our April cancellation nor a response to another email we sent in June. We know that some have reported receiving refunds and on recently cancelled flights so Aer Lingus is clearly not refunding in the sequence of cancellation and case numbers raised, which is disappointing and very unprofessional. Not sure when Aer Lingus posted the following on their web site or if it's already been posted on the Dibb, anyway it can be found at aerlingus/support/ca...s-and-refunds/ Refund Delays In relation to refunds and in view of the unprecedented volumes of refund requests following the cancellation of 95% of our flights since March, you may experience delays for which we apologise. If you applied for a refund in March which you have yet to receive, your refund will be processed by the end of July. We are currently upgrading our technology which we expect will go live in early August and which will significantly improve our processing times going forward. Once this new technology is implemented, any remaining backlog should be cleared shortly thereafter. We appreciate your patience and ask that your bear with us during this challenging time.