[Moorlandman]

Originally Posted by munmun

Have you read the terms and conditions of your rental. It is not the owners fault if the villa is available to you but you have through no fault of theres been unable to use it. You should be making an insurance claim

See more...

A bit harsh. All hotels, airport parking have refunded whether they had to or not. It’s good business practice.

How many people would rebook with owners who have not provided any flexibility?

It would be useful if the Dibb could highlight owners that offer full cancellation protection. Most t&c’s can run in to many pages