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4 Aug 20, 09:34 AM |
#21
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Thread Starter
Getting to know the DIBB
Join Date: Apr 15
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No luck from my insurance. I have however now received my refund from florida escapes for our universal tickets, I got a confirmation on Friday and the money went into my account today.
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4 Aug 20, 11:16 AM |
#22
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Imagineer
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I'm waiting to hear from Florida Escapes about our 5 Universal tickets as we can't go next year. With Netflights (BA flights) and Florida Escapes we have over £4500 tied up at the moment. Staysure ins, we're not covered. Lesson learnt, book direct.
How have others fared with these companies?
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4 Aug 20, 11:36 AM |
#23
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Thread Starter
Getting to know the DIBB
Join Date: Apr 15
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Communication with florida escapes initially was very poor and stated no refunds to go through insurance which their website still states. However eventually they did agree to a refund minus 10% provided I send back tickets and would take 8 weeks minimum. I sent my tickets back middle of June and today received the refund. Total paid initially was £1041 refund amount was £963.99 - I'm happy to have it back. A bit of advice I wish I had of had is when emailing about a refund they generally take a while to get back to you but I have found they do reply within a few days. They must have staff working though as when you send a general email nothing to do with refunds they reply straight away.
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5 Aug 20, 04:00 PM |
#24
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Excited about Disney
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Does anyone have contact details that they reply on pls? Tried the form a few times and no reply.
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5 weeks in Florida July 2018! Can't wait! DISNEYWORLD and Anna Maria August 2016. Disneyland Paris March 2014. |
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5 Aug 20, 04:16 PM |
#25
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Thread Starter
Getting to know the DIBB
Join Date: Apr 15
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florida@booktravelbuzz.com
This is the email I have been emailing and receiving responses from but as I said the reply took days to come |
5 Aug 20, 04:37 PM |
#26
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Excited about Disney
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Thank you! I’ve sent them an email
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5 weeks in Florida July 2018! Can't wait! DISNEYWORLD and Anna Maria August 2016. Disneyland Paris March 2014. |
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5 Aug 20, 04:52 PM |
#27
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Thread Starter
Getting to know the DIBB
Join Date: Apr 15
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No problem 😊👍
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6 Aug 20, 02:04 PM |
#28
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Imagineer
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We’ve managed to get a bit of a dialogue going with them now and I think (fingers crossed) we will be getting a refund minus 10% admin charge. Given we spent £2600 on tickets it’ll be a relief to get the majority of it back. Not counting my chickens until the money is in the bank though!
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7 Aug 20, 04:42 PM |
#29
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Excited about Disney
Join Date: May 16
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My claim through the insurance has been approved. Should get payment (minus £100 excess) back in 5 days.
I'm happy. Won't buy from florida escapes again though. Got paid the claim. £960 back on £1060 tickets. That's nationwide flex plus insurance. Very happy. Edited at 01:56 PM. |
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14 Aug 20, 01:32 PM |
#30
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Imagineer
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Update.
I've sent my Universal tickets back to Florida Escapes today, £1360 worth. As others have said, refund will be less 10% in 8-12 weeks. Money on cc from Netflights so I'm getting there.
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