I've just had email from BA

chrisxal · 19 Mar 20, 06:42 PM

They say they are sorry but our flight MCO -LGW on 28th is now cancelled, they will contact when they can offer an alternative flight home, it will not be from MCO and they will not pay for us to travel to an alternative airport, this isn't a problem for us as we have a car and are willing to drive wherever is necessary. They also say if we choose to book our own alternative flight either with BA or an alternative airline then they will not be responsible for any costs incurred. So we will just sit it out here in the glorious sunshine.

rosetom · 19 Mar 20, 06:46 PM

Originally Posted by chrisxal

They say they are sorry but our flight MCO -LGW on 28th is now cancelled, they will contact when they can offer an alternative flight home, it will not be from MCO and they will not pay for us to travel to an alternative airport, this isn't a problem for us as we have a car and are willing to drive wherever is necessary. They also say if we choose to book our own alternative flight either with BA or an alternative airline then they will not be responsible for any costs incurred. So we will just sit it out here in the glorious sunshine.

would like to see this email,as they can't do this to you,hope they change their policies

Gryff · 19 Mar 20, 06:50 PM

DH just had the same flight the 27th
We got through on the phone flight now going 24th
Orlando Miami Heathrow Glasgow
Email did say exactly that

DisneyCupcake · 19 Mar 20, 06:59 PM

I checked Manage my Booking this morning and noticed our flight had been cancelled on 31st March so rang up changed to MCO-MIA-LHR. I hadn't received a cancellation email but had previously been told that unless the flight was officially cancelled you had to pay. Will watch my credit card carefully but certainly no mention of extra payment was made on the phone call so hope it is free.

Can anyone post a copy of the email they received on here at all please - starting to worry about the cost now.

bighal · 19 Mar 20, 07:17 PM

Originally Posted by rosetom

would like to see this email,as they can't do this to you,hope they change their policies

Actually under the circumstances they probably can. BA like all other airlines are only allowed to fly to into/out of about 11 airports in the US for international flights hence why they may have to wait. The US might even ban all international flights so how do you expect BA or any airline to get them home then? The OP will have to claim of their travel insurance for any additional costs as its not BA's fault this has happened.

DisneyCupcake · 19 Mar 20, 08:03 PM

I think I saw a post on Facebook where someones flight from Orlando or Tampa (can't remember which) to Gatwick was cancelled and BA routed them to Dallas and then Heathrow - they certainly didn't mention being charged.

Guest · 20 Mar 20, 05:11 AM

Originally Posted by rosetom

would like to see this email,as they can't do this to you,hope they change their policies

An airline can cancel flights, why do you think they cannot? They need to refund OP, but that is the end of their responsibilities.

Warkman58 · 21 Mar 20, 08:36 PM

This has always been the policy, that they can refuse to compensate you if you choose to book seperatly.

19 Mar 20, 06:59 PM	#4
	19 Mar 20, 06:59 PM DisneyCupcake Imagineer
DisneyCupcake Imagineer Join Date: Aug 17	I checked Manage my Booking this morning and noticed our flight had been cancelled on 31st March so rang up changed to MCO-MIA-LHR. I hadn't received a cancellation email but had previously been told that unless the flight was officially cancelled you had to pay. Will watch my credit card carefully but certainly no mention of extra payment was made on the phone call so hope it is free. Can anyone post a copy of the email they received on here at all please - starting to worry about the cost now.

19 Mar 20, 08:03 PM	#6
	19 Mar 20, 08:03 PM DisneyCupcake Imagineer
DisneyCupcake Imagineer Join Date: Aug 17	I think I saw a post on Facebook where someones flight from Orlando or Tampa (can't remember which) to Gatwick was cancelled and BA routed them to Dallas and then Heathrow - they certainly didn't mention being charged.