Notices
General Chat This forum is for general topics and chat type threads.

Reply
 
Thread Tools Search this Thread Display Modes
Old 14 Nov 24, 10:51 AM  
Link to this Post
#1
Welshie35
Excited about Disney
 
Join Date: Jul 10
Flight experts out there

Good morning

We have just returned from a Ryanair flight to Lanzarote. The issue was that we were asked to move seats by the cabin crew. We were in seats 2 A,B and C and our daughter requires special assistance as she has CP, Autism and Epilepsy. We would have preferred the extra legroom seats in 2 DEF but the Ryanair website wouldn't allow us to book this as an a passenger with reduced mobility cannot sit in these seats.

After we had boarded the flight and settled and just 10 minutes before take off the cabin crew said we couldn't sit in the seats we had pre booked and asked us to move. This caused an issue as I had to carry our daughter as special assistance had left. When I asked for help the crew suggested that if they called special assistance back then we would delay the flight for everyone. This left us in an awful position as some of the other passenger's overheard this and were grumbling.

They then asked us to move to seats 2 DEF which we were not able to prebook. This was only for take off and landing so this caused us loads of problems.

I contacted Ryanair as to why this had happened when we landed and they said it shouldn't have and they cant see any reason why we were moved. To add to this we were not moved on our inbound journey.

On returning to the UK I registered a complaint to which they returned the seat booking fee. I said I was not happy with this and wanted to escalate the complaint. Ryanair said I couldn't and closed the complaint.

The question I have is there any other avenue I can complain to? I am not on any social media so it cant be done through there.

Thanks for reading and any help we may receive.
Welshie35 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 14 Nov 24, 04:23 PM  
Link to this Post
#2
katiec68
Imagineer
 
katiec68's Avatar
 
Join Date: May 10

katiec68's Reviews
DIBB Villa Reviews: 1
What are you looking for Ryanair to do?

They have already refunded your seats? Surely that is an acknowledgement of the issues caused?

Not saying you shouldn't ask for something else... but what?
katiec68 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 14 Nov 24, 04:28 PM  
Link to this Post
#3
Bootrip2
VIP Dibber
 
Bootrip2's Avatar
 
Join Date: Mar 13
I think they want detailed reason as to the need for disruption to their daughter.
__________________
:
Bootrip2 is online now Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 14 Nov 24, 06:42 PM  
Link to this Post
#4
CABLECAR1974
Excited about Disney
 
Join Date: Jun 15
Location: Durham
Originally Posted by katiec68 View Post
What are you looking for Ryanair to do?

They have already refunded your seats? Surely that is an acknowledgement of the issues caused?

Not saying you shouldn't ask for something else... but what?
I would think at least a sincere apology and some assurance that the staff involved had been spoken to/retrained (in that OP said Ryanair confirmed they shouldn't have been moved).
CABLECAR1974 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 15 Nov 24, 07:18 AM  
Link to this Post
#5
Welshie35
Thread Starter
Excited about Disney
 
Join Date: Jul 10
Thank you for your replies.

I am not after compensation or any sort of refund. I just want to know why we were moved. This was embarrassing for my daughter having to be carried over from seat to seat (DDis 19).

An explanation as to why we were treated like this and how one set of cabin crew can get something so wrong.
Welshie35 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 15 Nov 24, 08:04 AM  
Link to this Post
#6
Claudette
VIP Dibber
 
Claudette's Avatar
 
Join Date: Dec 20
Originally Posted by Welshie35 View Post
Thank you for your replies.

I am not after compensation or any sort of refund. I just want to know why we were moved. This was embarrassing for my daughter having to be carried over from seat to seat (DDis 19).

An explanation as to why we were treated like this and how one set of cabin crew can get something so wrong.
There isn’t an explanation though is there, you were told it shouldn’t have happened. I do always think that before spending any more of your own head space on these thing, you need yo think about what is your objective and is it realistic.

As an aside, if I had been told that they would have to call special assistance back in order to move my relative, I would have told them to go ahead and do that. The other passengers I am sure were grumbling at the airline not you.
__________________
Dining reports

WDW & DCL - Jan 25
Japan - Nov 24
WDW - Jan 24 & Jul 24
WDW - Feb 23 & Nov 23
WDW - May 22
Anaheim & Hawaii - Jan 22 & Dec 22
Claudette is online now Click to view Members Trip Plans Add Member to Ignore List
Old 15 Nov 24, 08:26 AM  
Link to this Post
#7
Cantcook
Imagineer
 
Join Date: Jul 11
To close a chapter for you, the most plausible reason would be weight distribution for take off and landing.
Cantcook is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 15 Nov 24, 08:44 AM  
Link to this Post
#8
spenners
I'm Ready To Go NOW!
 
spenners's Avatar
 
Join Date: May 07

spenners's Reviews
Hotel Reviews: 3
Restaurant Reviews: 10
DIBB Villa Reviews: 5
Originally Posted by Claudette View Post
There isn’t an explanation though is there, you were told it shouldn’t have happened. I do always think that before spending any more of your own head space on these thing, you need yo think about what is your objective and is it realistic.

As an aside, if I had been told that they would have to call special assistance back in order to move my relative, I would have told them to go ahead and do that. The other passengers I am sure were grumbling at the airline not you.
I agree with the last part of your post but not your first. As parents of disabled adults/children these things do mess with your headspace and it cannot just be switched off. For me this would be what if this happens again, do cabin crew require additional training etc.. I have seen a few posts lately telling autistic people to "let it go" when something has happened to them, easier said than done. Unless you are in the position we, parents of disabled children, are in it is difficult for the general public to understand. Perhaps the OP would have been better posting on the special needs boards rather than a general chat one.
__________________


Las Vegas - October 2023 (6th West Coast Trip)
New York - February 2019 - My 50th Birthday Trip (1st Visit)
Florida - September 2024 (23rd visit) - just me and hubby and 1st time cruising.
Florida - March 2025 - Taking mini me (24th Visit to Florida)
spenners is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 15 Nov 24, 12:20 PM  
Link to this Post
#9
ERICSMUM
Imagineer
 
ERICSMUM's Avatar
 
Join Date: Jul 05
Originally Posted by Welshie35 View Post
Thank you for your replies.

I am not after compensation or any sort of refund. I just want to know why we were moved. This was embarrassing for my daughter having to be carried over from seat to seat (DDis 19).

An explanation as to why we were treated like this and how one set of cabin crew can get something so wrong.
Too right, this is exactly what I would want. Good luck and let us know how you get on.
ERICSMUM is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 15 Nov 24, 05:19 PM  
Link to this Post
#10
jim jehosofat
Imagineer
 
Join Date: Aug 14
Here's an article that explains why you might be asked to move seats for take off and landing.

https://simpleflying.com/aircraft-weight-and-balance/
jim jehosofat is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 09:42 PM.


Powered by vBulletin - Copyright © 2000 - 2024, Jelsoft Enterprises Ltd.
DIBB Savings
AttractionTickets.com

Get £10 off each Disney Ticket with the code ATDIBB10

Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS


theDIBB Blog
FREE Nights & Great Ticket Savings on 2025 Walt Disney World Holidays Book by 31*... Read More »
Universal has announced the official opening date for its latest theme park – Universal Epic... Read More »
Disney will soon be introducing a new Lightning Lane Premier Pass which will allows Guests... Read More »

theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2383
Covent Garden FX  $1.2561
FAIRFX  $1.2423
M&S  $1.2190
Post Office  $1.2204
Sainsburys  $1.2381
TESCO  $1.2400
Travelex  $1.2404
Updated: 20:30 03/12/2024
Euro Rates
ASDA  €1.1788
Covent Garden FX  €1.1842
FAIRFX  €1.1807
M&S  €1.1615
Post Office  €1.1619
Sainsburys  €1.1779
TESCO  €1.1796
Travelex  €1.1804
Updated: 20:30 03/12/2024

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now