|
General Chat This forum is for general topics and chat type threads. |
|
Thread Tools | Search this Thread | Display Modes |
13 Nov 24, 08:24 PM |
#1
|
|
Imagineer
Join Date: Jun 16
Location: God's Own Country
|
Very poor service from Amazon and others.
Ordered a new dishwasher with install today 7am-7pm.
Stayed in all day no one turned up and still not out for delivery at 6.45. Chatted with them and they said they were sorry won’t be delivered. Had paid £120 for deinstall, install (built in) haul away. A supervisor offered me £20- what an insult. Then upped it to £30 which really got me angry. After I demanded a refund there and then and said I was going to John Lewis they then offered me £120 refund and they are supposedly coming next Tuesday. They had better. And my new car, I was driving around in it for nearly a month before I found out the dealer had failed to register it with DVLA. After making complaints about that I got £150 but I could have been pulled by police and technically my insurer could have refused cover if I’d been in an accident. How the heck can you sell a vehicle and forget to register it. I only found out by accident and I’d driven 1000 miles.
__________________
|
|
|
13 Nov 24, 08:50 PM |
#2
|
Imagineer
Join Date: Jul 14
Location: The Tiki Room.
|
YT. Was it Amazon or a 3rd Party on Amazon?
Unbelievable ref the car.
__________________
"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
13 Nov 24, 08:58 PM |
#3
|
|
Very Serious Dibber
Join Date: Jan 13
Location: Suffolk
|
Why does poor customer service surprise us these days. My pet hate is the 30 minute wait when ringing 'customer services' to be constantly told 'your call is important to us'. If it was that important they would employ more people to man their phone lines.
|
|
|
13 Nov 24, 09:21 PM |
#4
|
|
Imagineer
|
And the 30 minute wait including a message blaming the wait on Covid times 😡
__________________
2001 DLP hen weekend, 2006 DLP Sequoia Lodge, 2009 Hotel Cheyenne (my 40th), 2012 WDW Orlando & St Petes Beach, 2015 Miami, Orlando & Clearwater. 2017 Miami and Cape Coral 2019 NYC for BFF 50th, 2020 Orlando (cancelled due to Covid ) 2021 NYC with the family |
|
|
13 Nov 24, 09:28 PM |
#5
|
|
Imagineer
|
You may be entitled to compensation if now having to take an additional day off work for the rescheduled appointment.
Martin Lewis gives guidance here: https://www.moneysavingexpert.com/re...livery-rights/ |
|
|
13 Nov 24, 11:37 PM |
#6
|
Imagineer
|
|
14 Nov 24, 07:28 AM |
#7
|
|
Apprentice Imagineer
|
Got a washer for amazon a couple of months ago & paid the extra £20 for uninstall & takeaway (I could install the new one myself). Due between 7am-7pm but would call 30mins before.
Turned up at 6:50am, no call & dumped it blocking the front door & walked off! Shouted after (I couldn't get out of the house!) about uninstall & they said they only do delivery & that it wasn't booked in! I did complain to amazon later & they said sorry & I got £30 refunded. Even better I managed to drag the old one out to the end of the drive & a guy was taking it before I closed the door! Apparently he refurbs them for free for charities. I'm moving away for buying from amazon now (only got the washer as it was the quickest delivery) because in part of a daft little annoyance where, since February, any ebooks I buy for my Kindle don't have front covers. It's a common thing in their support forum but they are basically saying nothings wrong but they'll give me a discount for a new kindle! Nah mate, already off to the kobo libra colour now! LOL
__________________
28/09/08-12/10/08 FIRST VISIT! comfort inn LBV 27/09/09-11/10/09 married 6/10 at cypress grove. comfort inn LBV 12/11/11-26/11/11 comfort inn (clarion inn) LBV again! 7/2/12-9/2/12 cheyenne DLP for 1st time! 28/09/12-12/10/12 clarion inn LBV again again! |
|
|
14 Nov 24, 07:36 AM |
#8
|
|
Imagineer
|
||
|
14 Nov 24, 08:05 AM |
#9
|
Imagineer
Join Date: May 13
|
Yesterday we were ment to have an expensive item delivered by Amazon. It was 4 stops away then suddenly showed as delivered and handed to resident, no photo. As we were following it on the app we got straight on to Amazon and they are sending out a new one. I do wonder if it has something to do with Amazon new policy of reducing waste and putting shipping labels directly on to the packaging. If as I expect the driver will no longer employed by Amazon.
|
14 Nov 24, 08:11 AM |
#10
|
|
Imagineer
|
We got a tumble dryer 2 years ago from Amazon, we didn’t need installation but did pay for unpacking. They came and dropped it off and were leaving, I said I’d paid for unpacking, but they didn’t have it on there work plan. They only did it after I showed them my order.
By contrast we got our washing machine from AO about 3 years ago, and paid for installation, they were brilliant, must have been at the house for an hour making sure it was working and fully balanced. We’re now looking for a new oven, oddly enough Amazon don’t offer installation, so we’d need to get our own electrician (which I’m not against but my husband is,) so it looks like we’ll be going via AO again.
__________________
Helen 1992 / 1995 / 1997 / 2006 2007 / 2008 / 2010 / 2012 / 2014 / 2018 / 2023 2026 - maybe... Edited at 08:13 AM. |
|
|
Thread Tools | Search this Thread |
Display Modes | |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
FREE Nights & Great Ticket Savings on 2025 Walt Disney World Holidays Book by 31*... Read More »
Universal has announced the official opening date for its latest theme park – Universal Epic... Read More »
Disney will soon be introducing a new Lightning Lane Premier Pass which will allows Guests... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |