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Unread 10 Oct 13, 10:02 AM  
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#17
Susan Coleman
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This is so unacceptable
You have proably been misled by the well meaning , but not fully understanding TO branch girl
but this is not much help now
I would contact the TS disabled section and kick up a fuss there...maybe they can put the pressure on
I am sure Hotel beds could allocate you one now at the top of thei list after someone they know is showing clearly leaving
I am sure it would not be impossible to make such an exception in an urgent needy case
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Beautiful Villa Aurora...4bed 3bath...
The Sleeping Beauty Princess on gated Sunset Lakes..
So quiet... and yet sooo..close to Disney!
Relax with drinks on the south facing pool terrace...
All day sun..fabulous lake view...beautiful sunsets...
Disney magic in professionally themed Mickey's room!

http://www.disneyvillaaurora.com
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Virtual Tour: http://www.ourvt.com/aurora210
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Unread 10 Oct 13, 10:54 AM  
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#18
DisneyHils
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Hi Susan My local TC branch are being very supportive putting in a letter of complaint along with mine. It appears to be Thomas Cook Signature who have got it wrong saying we would find out 14 before departure.

I seriously would never have booked with them had I known this would not happen.

It's funny how they were very quick in taking my money but I have been told that my complaint will probably not be dealt with until I get back. As you can imagine I wasn't happy on hearing this and have asked what they can do now to help with the distress they have caused. I am not holding my breath!


I have also been on to Hotel Beds and they have said I should find out on Friday as their supplier is going to be considerate and let us know.

Edited at 11:13 AM.
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Unread 10 Oct 13, 10:54 AM  
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#19
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This thread has been automatically closed as it has not been posted on in 365 days.
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