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Unread 9 Apr 19, 02:27 PM  
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#17
abzorba
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Originally Posted by bighal View Post
To be fair to Disney they probably don't expect people to be in the rooms during the day..And the work has to done at sometime.
I don't agree. If you're paying 5K+ for a hotel room they shouldn't make assumptions that you'll be out of it by 9am each day. Part of the reason for staying at AKL is to enjoy the room and it's view.
If the works are necessary then there should be at least a one room/floor buffer between where people are staying and the work is taking place. This isn't a 2 Star Motel we're talking about here.
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Unread 9 Apr 19, 03:05 PM  
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Mexy02
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Originally Posted by abzorba View Post
We've been offered 4545 which looks like quite the downgrade in view (from the pics on Touring Plans). Going to go back and speak to reception.
I hope they sort you out , lets us know
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Unread 9 Apr 19, 03:11 PM  
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#19
bighal
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The work will still be going on into 2020 as the DVC value studios are not available in January due to being refurbed.
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Unread 9 Apr 19, 03:18 PM  
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#20
bighal
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Originally Posted by abzorba View Post
I don't agree. If you're paying 5K+ for a hotel room they shouldn't make assumptions that you'll be out of it by 9am each day. Part of the reason for staying at AKL is to enjoy the room and it's view.
If the works are necessary then there should be at least a one room/floor buffer between where people are staying and the work is taking place. This isn't a 2 Star Motel we're talking about here.
Chances are there was a buffer, Disney would not be having major refurb work done right next door to another guest area.

The OP should have been informed of the planned work when they booked or if they booked before the work was announced they should have received that information when it was announced.
I have no idea if the OP was informed in this case.
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Unread 9 Apr 19, 03:51 PM  
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#21
Loulou127
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We were at YC a couple of years ago when they were refurbing, we had similar issues with noise, it was so loud I thought it was in the next room, turned out it was the floor below, it was our last but one day so moving wasnt an option, I emailed the resort general manager regarding it, one of his direct reports got back to me and we ended up with about $450 being refunded to us
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Unread 9 Apr 19, 04:22 PM  
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#22
DigitalOlli
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that sounds not good. We are staying at AKL for 1 week in June. I hope it will be not so loud.
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Unread 9 Apr 19, 04:35 PM  
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#23
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We were once woken at about 6am maybe a bit later by workmen above our room at POR. They were working in the loft space possibly on the air con and it was so loud. We weren't at all happy and called reception to say about it and for them to hear how bad it was. I think it was either our last night or the night before last so no point moving but I did get some extra fastpasses and managed to get them to refund us a night. Not what you expect when you've paid so much to be there. Hope you get sorted with a better room/view than has been offered.
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Unread 9 Apr 19, 04:42 PM  
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#24
abzorba
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Update.

Went and said I wasn't happy with 4545 and they've managed to give us a massive upgrade.

We're now in a 2 Bedroom Savannah View Suite with Club Access. It's incredible, love it when they properly fix things.
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