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Old 5 Aug 19, 11:51 PM  
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#11
taylaboo
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Gorleston lady here! I agree with you. Some of the drivers are really grumpy and curt and they brake at the last minute and if you don't hold on you go flying down the aisle. Some are lovely and say "good morning". It's a pity the group have blocked you. It's in their own interest to keep their customers happy.
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Old 5 Aug 19, 11:56 PM  
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#12
roxie2001
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Originally Posted by lizzie145 View Post
Maybe you need to make a complaint through the proper channel
I have thought about the but my mum said to leave it.
I will have a think about it, who is next up from the company manager?

Edited at 12:52 AM.
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Old 5 Aug 19, 11:58 PM  
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roxie2001
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Originally Posted by taylaboo View Post
Gorleston lady here! I agree with you. Some of the drivers are really grumpy and curt and they brake at the last minute and if you don't hold on you go flying down the aisle. Some are lovely and say "good morning". It's a pity the group have blocked you. It's in their own interest to keep their customers happy.
Some drivers are so rude!
Once oh and I ran for a bus at market gates, the driver looked at us running then closed the doors as soon as we got there and drove off! I have seen this with other people as well.
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Old 6 Aug 19, 12:13 AM  
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Originally Posted by roxie2001 View Post
I have thought about the but my mum said to leave it.
I will have a think about it going, who is next up from the company manager?
If your mum wants to leave it, then move on.
You will just make it worse for your mum if you carry on with this as she will need to be involved for evidence etc. You, as a third party, canít really proceed with the complaint without her involvement.
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Old 6 Aug 19, 12:56 AM  
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roxie2001
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Originally Posted by PPM View Post
If your mum wants to leave it, then move on.
You will just make it worse for your mum if you carry on with this as she will need to be involved for evidence etc. You, as a third party, canít really proceed with the complaint without her involvement.
I am going to leave it, I donít want us to be banned from the buses.
I am a public transport supporter, I cycle or use buses as much as possible but rudeness is uncalled for.
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Old 6 Aug 19, 05:17 AM  
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aladdin
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id have probably left it too, but after deleting your comments from facebook, iíd complain. not so much about your motherís incident but about the appalling customer service they have shown.

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Old 6 Aug 19, 08:16 AM  
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scruffycharlie
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My husband is a bus driver and they are not allowed to stop unless itís an official stop. Although it doesnít excuse rudeness.
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