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Old 23 Sep 19, 02:20 AM  
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Stu
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Thomas Cook goes in to Administration

In the early hours of Monday 23 September 2019 Thomas Cook, Britain's oldest travel agent a 178 year old business has ceased trading.

After last ditch emergency rescue talks failed to find a bailout the holiday company Thomas Cook has gone in to administration.

Customers in the UK who have yet to fly are advised not to go to the Airport as all bookings have been cancelled.

Guidance for Passengers returning from Orlando
thomascook.caa/custome...a/orlando-mco/

Thomas Cook has over 600,000 customers currently overseas, more than 150,000 of whom are from the UK.

cdn.thomascook/status.html

Transport Secretary Grant Shapps said the company's collapse was "very sad news for staff and holidaymakers".

Mr Shapps has announced that the government and CAA has hired dozens of charter planes to fly customers home free of charge.
The emergency operation, codenamed Operation Matterhorn, will aim to bring home Britons currently on holiday with the firm.

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From CAA
thomascook.caa/
Thomas Cook has confirmed that all the companies in its group have ceased trading, including Thomas Cook Airlines.

As a result, we are sorry to inform you that all holidays and flights provided by these companies have been cancelled and are no longer operating. All Thomas Cook's retail shops have also closed.

The Government and the Civil Aviation Authority are now working together to do everything we can to support passengers due to fly back to the UK with Thomas Cook between 23 September 2019 and 6 October 2019. Depending on your location, this will be either on CAA-operated flights or by using existing flights with other airlines.

If you are already abroad you will find all the information you need about your arrangements to get home on this website.

If you are due to depart from a UK airport with Thomas Cook Airlines, please do not travel to your UK airport as your flight will not be operating and you will not be able to travel.

This repatriation is hugely complex and we are working around the clock to support passengers.

Customers already abroad

If you are currently abroad and your flight was with Thomas Cook we are providing new flights to return you to the UK. These repatriation flights will only be operating for the next two weeks (until 6 October 2019). After this date you will have to make your own travel arrangements. From a small number of locations, passengers will have to book their own return flights.

For further advice and details of your return journey please read I am currently abroad. Please note that repatriation flights are only available for passengers whose journey originated in the UK.

If you are currently abroad and due to return to the UK after 6 October 2019, please read the additional information section.

If you are ATOL-protected and are having difficulties with your hotel, please read managing difficulties with accommodation.

PLEASE NOTE: Some of Thomas Cook's package holiday bookings include flights with airlines unrelated to the Thomas Cook Group. If your return flight is not with Thomas Cook's airline, it will still be valid. However other elements of the package, such as accommodation and transfers will be affected.

thomascook.caa/custome...accommodation/

Customers yet to travel out of the UK

We are sorry to inform you that all future holidays and flights booked with Thomas Cook are cancelled as of 23 September 2019.

If you are booked on a Thomas Cook Airlines flight, please do not go to your UK airport, as your flight will not be operating. The Civil Aviation Authorityís repatriation programme will not include any outbound flights from the UK.

If you choose to book a new flight with another airline out of the UK, you will not be eligible for a repatriation flight.

PLEASE NOTE: Some of Thomas Cook's package holiday bookings include flights with airlines unrelated to the Thomas Cook Group. If your return flight is not with Thomas Cook's airline it may still be valid. However other elements of the package, such as accommodation and transfers might be affected.

Edited at 01:59 PM.
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Old 23 Sep 19, 03:26 AM  
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Syjen
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Originally Posted by Stu View Post
In the early hours of Monday 23 September 2019 Thomas Cook, Britain's oldest travel agent a 178 year old business has ceased trading.

After last ditch emergency rescue talks failed to find a bailout the holiday company Thomas Cook has gone in to administration.

Customers in the UK who have yet to fly are advised not to go to the Airport as all bookings have been cancelled.

Thomas Cook has over 600,000 customers currently overseas, more than 150,000 of whom are from the UK.

cdn.thomascook/status.html

Transport Secretary Grant Shapps said the company's collapse was "very sad news for staff and holidaymakers".

Mr Shapps has announced that the government and CAA has hired dozens of charter planes to fly customers home free of charge.
The emergency operation, codenamed Operation Matterhorn, will aim to bring home Britons currently on holiday with the firm.

From CAA
Gutted...We must have flown on one of the last flights to Florida. We didn't think we would get here but we did. So sad to see such a long established British company go under...
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Old 23 Sep 19, 04:14 AM  
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Lilminx
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So sad to read. Thinking of everyone who's booked flights or holiday with them.
We booked flights with Air Berlin and it went under so I understand the stress x
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Old 23 Sep 19, 04:17 AM  
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Libby29
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Originally Posted by Lilminx View Post
So sad to read. Thinking of everyone who's booked flights or holiday with them.
We booked flights with Air Berlin and it went under so I understand the stress x
This is my second time of a TRavel company going under (travel city direct) I'm sure it will be ok, although it's still a bit stressful
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Old 23 Sep 19, 04:18 AM  
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eeyoremad
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Such sad news
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Old 23 Sep 19, 04:24 AM  
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julie b
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Managed to re book flights...but has cost me extra £750...

Thomas cook. £1279 premium direct..
American part flight British airways indirect £1750..

Had to lose San Francisco going straight to Las Vegas now...
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Old 23 Sep 19, 04:47 AM  
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Good luck everyone affected by this!
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Old 23 Sep 19, 04:47 AM  
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Gutted - we werenít due to go until next year but it was a rearranged trip after we had to cancel this years 2 weeks before (my son had an accident), feeling like this visit isnít meant to be!
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Old 23 Sep 19, 05:12 AM  
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I had flight only to Orlando next Wednesday booked with Thomas Cook, premium economy.

Just booked Virgin economy for about £600 more than I already paid with TC last year, Virgin wanted over £4000 for premium economy.

I have a holiday in January booked with them including Premium Economy flights for half that, the power of supply and demand.
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Old 23 Sep 19, 05:23 AM  
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We have flights only booked via TC airlines that when I go into My Booking via the original booking email show as normal & no references at all to not flying.
Do you think this is just a case of not being updated yet?
Thereís some info around about Condor asking for loans to keep them going as a separate entity & if your flight ref starts with a DE then it is a Condor flight - ours start with MT...
Iíve found Virgin flights for only a little more than we paid TC Airlines (on CC) so wondering whether to book these?
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