Notices
Accommodation Hotels, Resorts, Villas Questions and Info

Closed Thread
 
Thread Tools Search this Thread Display Modes
Old 8 Oct 13, 06:30 PM  
Link to this Post
#11
DisneyHils
Thread Starter
Surfing at Typhoon Lagoon
 
DisneyHils's Avatar
 
Join Date: Sep 13
Thanks for your replies. Normally I would of booked a villa direct with an owner but with the situation being the way it is (needing oxygen etc ) I went with the advice from Thomas Cook who thought we would be better looked after if everything was booked through them.
I have been in touch with Thomas Cook every day and they know my concerns but just say the complaint has been lodged and I probably wont get an answer until I come back from holiday.
As you can imagine I wasn't happy with that answer as I need something sorted now.
DisneyHils is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 8 Oct 13, 06:58 PM  
Link to this Post
#12
Guest
Guest
 
Thomas Cook have not given you the service you paid for and were promised so you have a legitimate complaint. Have you tried contacting them on Facebook? I was able to get a quicker response from them there when we had a problem getting through to their special needs dept.
Click to view Members Trip Plans Add Member to Ignore List
Old 8 Oct 13, 08:24 PM  
Link to this Post
#13
DisneyHils
Thread Starter
Surfing at Typhoon Lagoon
 
DisneyHils's Avatar
 
Join Date: Sep 13
My local branch where I booked asked me to write a letter of complaint and they would also write one to go along with it saying their concerns as well. It appears to be Thomas Cook Signature who are to blame.

I didn't realise they had a special needs department so maybe I should try that and see how I get on.

I phoned today and said how unhappy I was as I basically haven't got what I paid for and am going in tomorrow to speak to someone.

Does anyone know what time Hotel Beds closes as my biggest fear is that we get delayed with flights and they are not open for us to pick the oxygen up.

This is not how it should be days before we are due to leave.

Edited at 08:52 PM.
DisneyHils is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 9 Oct 13, 02:17 PM  
Link to this Post
#14
sandyj
Imagineer
 
sandyj's Avatar
 
Join Date: Jul 09

theDIBB Guidebook
Pages Created: 1
Guidebook Photos: 1
Gee, that is not right that they lied to you about something so significant. Perhaps the management company, Hotel Beds, can make sure it is delivered to the home you are allocated and there waiting for you. I would definitely contact them. Knowing the significance of the issue, surely someone should work with you. Hope you get it all sorted and have a wonderful holiday

Sandy
__________________


Living the Dream!
sandyj is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 9 Oct 13, 04:00 PM  
Link to this Post
#15
sotagals
Imagineer
 
Join Date: Dec 09
Just wondered if anyone as Thomas Cook or Hotelbeds had got it together to help you ?

Hotelbeds are supposed to be open until 10pm and you'd be pretty unlucky if you got there later than that although it can sometimes happen.
sotagals is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 9 Oct 13, 06:22 PM  
Link to this Post
#16
DisneyHils
Thread Starter
Surfing at Typhoon Lagoon
 
DisneyHils's Avatar
 
Join Date: Sep 13
Things still the same unfortunately. I went into my local branch Thomas Cook again today and asked for an update but all they have said is they are emailing Hotel Beds tomorrow hoping to get an address by Friday.
DisneyHils is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Oct 13, 10:02 AM  
Link to this Post
#17
Susan Coleman
Imagineer

 
Susan Coleman's Avatar
 
Join Date: Oct 08

Susan Coleman's Reviews
Restaurant Reviews: 1
This is so unacceptable
You have proably been misled by the well meaning , but not fully understanding TO branch girl
but this is not much help now
I would contact the TS disabled section and kick up a fuss there...maybe they can put the pressure on
I am sure Hotel beds could allocate you one now at the top of thei list after someone they know is showing clearly leaving
I am sure it would not be impossible to make such an exception in an urgent needy case
__________________
Beautiful Villa Aurora...4bed 3bath...
The Sleeping Beauty Princess on gated Sunset Lakes..
So quiet... and yet sooo..close to Disney!
Relax with drinks on the south facing pool terrace...
All day sun..fabulous lake view...beautiful sunsets...
Disney magic in professionally themed Mickey's room!

http://www.disneyvillaaurora.com
New pool mosaics and lights!
Virtual Tour: http://www.ourvt.com/aurora210
Video Tour: http://www.ourvt.com/aurvid
Susan Coleman is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Oct 13, 10:54 AM  
Link to this Post
#18
DisneyHils
Thread Starter
Surfing at Typhoon Lagoon
 
DisneyHils's Avatar
 
Join Date: Sep 13
Hi Susan My local TC branch are being very supportive putting in a letter of complaint along with mine. It appears to be Thomas Cook Signature who have got it wrong saying we would find out 14 before departure.

I seriously would never have booked with them had I known this would not happen.

It's funny how they were very quick in taking my money but I have been told that my complaint will probably not be dealt with until I get back. As you can imagine I wasn't happy on hearing this and have asked what they can do now to help with the distress they have caused. I am not holding my breath!


I have also been on to Hotel Beds and they have said I should find out on Friday as their supplier is going to be considerate and let us know.

Edited at 11:13 AM.
DisneyHils is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 10 Oct 13, 10:54 AM  
Link to this Post
#19
DIBBadmin
Administrator

 
Join Date: Mar 02
This thread has been automatically closed as it has not been posted on in 365 days.
DIBBadmin is offline Click to view Members Trip Plans Add Member to Ignore List
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 01:28 PM.


Powered by vBulletin - Copyright © 2000 - 2020, Jelsoft Enterprises Ltd.
Latest News
Posted in Disneyland News
On 21st October 8:51am
Disneyland California is the only major Disney theme park to not reopen after all the... Read More »
Posted in Disney Shopping
On 18th October 9:02am
Disney has reduced the price of its large soft toys by up to 50%. Bargains... Read More »
Posted in Disney Offers
On 13th October 10:56am
Disney has released details of their UK & Ireland Early Booker promotion for Spring and... Read More »

theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2871
CaxtonFX  $1.2768
Covent Garden FX  $1.2970
FAIRFX  $1.2635
John Lewis  $1.2922
M&S  $1.2686
Post Office  $1.2671
Sainsburys  $1.2842
TESCO  $1.2867
Travelex  $1.2815
Updated: 13:00 22/10/2020
Euro Rates
ASDA  €1.0853
CaxtonFX  €1.0799
Covent Garden FX  €1.0945
FAIRFX  €1.0790
John Lewis  €1.0897
M&S  €1.0703
Post Office  €1.0686
Sainsburys  €1.0831
TESCO  €1.0853
Travelex  €1.0807
Updated: 13:00 22/10/2020

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now