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Old 6 Apr 24, 01:31 PM  
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#11
kenville
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They should really honour the original booking.
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Old 7 Apr 24, 04:39 PM  
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#12
mrsmickey
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AlsoÖ just watch some of the drinks purchases. At todays lunch (Waltís) if you wanted a coke based drink, it was 330ml for Ä5. If you want Fanta or sprite, itís Ä5 but for only 250ml. Thatís smaller than a can!
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Old 7 Apr 24, 10:18 PM  
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#13
scottsman
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Itís all about the upsell and kind of rough that theyíve removed it and I would urge people to put their complaint in writing Disney can change their mind
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Old 8 Apr 24, 11:32 AM  
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#14
DiszeeBelle
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Originally Posted by mrsmickey View Post
AlsoÖ just watch some of the drinks purchases. At todays lunch (Waltís) if you wanted a coke based drink, it was 330ml for Ä5. If you want Fanta or sprite, itís Ä5 but for only 250ml. Thatís smaller than a can!
It has been like this in a lot of the restaurants and bars for a while. Colas always bigger.
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Old 10 Apr 24, 09:35 AM  
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#15
hideinpockets
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So Iíve contacted DLP about this and have been gaslit by three separate employees who told me this was clear when I booked in October (it was not) and that it is valid for all stays from March 2024 onwards. Unfortunately I didnít take time stamped proof at the time of booking (I wish I had now) so I guess thereís nothing anyone can do but itís incredibly frustrating
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Old 10 Apr 24, 09:49 AM  
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#16
kenville
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Have you been before and bought a meal plan? I would argue that this wasnít made explicitly clear and most people would reasonably assume the plan remains the same and that a meal includes a drink.

Alternatively you can just have water or use a buffet where it appears still included (for now).

Iím finding Disneyís aggressive pricing very odd as they must know this will irritate people and lose customer goodwill.
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Old 10 Apr 24, 05:22 PM  
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#17
hideinpockets
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Tbh it feels futile arguing with them from their responses today. We really wanted to visit the table service restaurants so I think weíll have to lump it but it is frustrating when itís so expensive already! Doesnít really make me want to rush back.
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Old 10 Apr 24, 07:45 PM  
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#18
Elodie
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Originally Posted by hideinpockets View Post
So Iíve contacted DLP about this and have been gaslit by three separate employees who told me this was clear when I booked in October (it was not) and that it is valid for all stays from March 2024 onwards. Unfortunately I didnít take time stamped proof at the time of booking (I wish I had now) so I guess thereís nothing anyone can do but itís incredibly frustrating
This definitely doesnít sound right. I asked on here about included drinks when I booked in September 2023 (for August 2024) and someone found the FAQs showing that a drink was definitely being advertised as included at the time of my booking. Are they trying to say that the website had already been changed at that point? When we can see from this post that it hadnít?

https://www.thedibb.co.uk/forums/sho...ighlight=Drink
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Old 10 Apr 24, 08:09 PM  
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ClippedWings
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Originally Posted by Elodie View Post
This definitely doesnít sound right. I asked on here about included drinks when I booked in September 2023 (for August 2024) and someone found the FAQs showing that a drink was definitely being advertised as included at the time of my booking. Are they trying to say that the website had already been changed at that point? When we can see from this post that it hadnít?

https://www.thedibb.co.uk/forums/sho...ighlight=Drink
That was me! The info was defo there in the FAQs!
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Old 10 Apr 24, 08:12 PM  
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#20
ClippedWings
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Just checked and Iíve got a screen shot of the website with a date stamp, if any use?
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