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18 Apr 19, 07:43 PM |
#1
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Proud to wear my Ears
Join Date: Apr 18
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Thomas Cook plane swap and now not premium
Hi all
Do we’re flying back today and we’ve just been advised that there has been a change with the plane and the new one doesn’t have the same premium allocation. Looks like we’ll be economy on the way back which is a shame but just wondering if this is happened to anyone else and what did Thomas Cook refund. I’m assuming it will just be a refund for the one way of premium costs? |
18 Apr 19, 08:07 PM |
#2
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Imagineer
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1997 Main gate East, 2001 Villa, April 2002 ASMu, Dec 2002 Villa, Feb 2003 AKL, April 2003 Villa, June 2003 ASMu Nov 2003 OKW, Dec 2003 CSR & PVR, Aug 2007 Pop Century, Aug 2011 RPR & OKW, Dec 2012 POFQ & BLT. Aug 2015 Disney Magic, Sep 2016 ASsports, Sep 2019 OKW, March 2020, Holiday Inn Celebration. 2021 CSR, Sep 22 Pop Century, BLT & AKL. Feb23 Dockside US. Aug 23 Disney Dream, Jan 24 ASSp Sep 2024 ASSp |
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18 Apr 19, 08:27 PM |
#3
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Imagineer
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Is a downgrade from premium treated as a change in class ? I thought the keyword was economy not premium but I may be wrong.
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18 Apr 19, 08:34 PM |
#4
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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OP. Oh goodie a nice claim coming on. You are entitled to 75% of your return ticket cost. Not the difference between Econ and PE.
However TC and Tui both fight to the bitter end so be prepared for a Civil Court Case where you will win. If they send you a cheque or make an offer of the difference in Econ to PE do not accept it.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 Edited at 08:35 PM. |
19 Apr 19, 12:19 PM |
#5
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Thread Starter
Proud to wear my Ears
Join Date: Apr 18
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So home after a long flight. Interesting to read the caa guidance and it does look like a claim could be worth following up. Has anyone on here successfully made a claim on the same basis?
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19 Apr 19, 12:53 PM |
#6
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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OP. Quite a few have. Easy to do as well.
__________________
"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
19 Apr 19, 12:55 PM |
#7
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Imagineer
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19 Apr 19, 01:31 PM |
#8
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Thread Starter
Proud to wear my Ears
Join Date: Apr 18
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They gave us a letter which I’ll dig out but basically said the plane had been switched to avoid a long delay and the new plane didn’t have as big a premium section.
We had no notification before and only found out at check in. |
19 Apr 19, 01:42 PM |
#9
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Dibbing with Tink
Join Date: Aug 14
Location: North Ayrshire
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Do a search on here for Papamouse, he is very knowledgeable on this very subject having been through it with Thomas Cook before.
He did a few threads on it at the time. xx
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DLP Cheyenne 1999, Day trip 2001, DCR 2011, Cheyenne 2014, DCR 2015, DCR 2023 Lapland Dec 2024 WDW Dibb villa July 2017 First time on-site CSR March 2025 |
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19 Apr 19, 02:52 PM |
#10
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Imagineer
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I wrote to the ceo direct of Thomas cook he got his assistance on it straight away and had money in my account within about a week I think we received nearly 600 pound that was nearly 2 years ago
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Quality Inn Plaza Feb2005 Embassy Suites Feb 2007/2012/2013/2014/2015/2016/2017/2018 Hampton Inn Pointe Orlando Feb 2009 Hampton Inn Pointe Orlando Feb 2010 Hampton Inn Pointe Orlando Sept 2011/2013 |
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