What the Heck is wrong with Disney's IT System

YorkshireT · 26 May 19, 12:52 PM

Trying to book Old Key West 26-31 /12.

Now according to the website I: a) Own Riviera Points; and b) Am trying to book before Riviera opens on 16 December.

A new low!

Now if they wish to gift me a couple of hundred Riviera points, that is fine I will forgive them.

Edit all done now- I had to remove Riviera from the hotel search (usually just select all WDW hotels checkbox).

Alices Aunt · 28 May 19, 05:36 PM

Wish I knew what was wrong with Disney IT. I work in IT and if I produced something as shoddy I would be shown the door.

Mr Tom Morrow · 28 May 19, 06:04 PM

When they launched the MDE website I thought it was awesome.

I think I am right in saying they then sacked all the people who developed it and the contract went to some company in Bombay or somewhere.

Its dreadful.

YorkshireT · 28 May 19, 09:03 PM

In some ways the system is great, the ability to amend online is good.
But the downtime (7 dwarfs screen) is ridiculous. Fortunately I haven�t been unfortunate enough to have a critical change such as a 7 month booking as it�s gone down, but the boards are littered with this happening every month. It shouldn�t happen.
This, thinking I had Riviera points was daft.

theCMG · 28 May 19, 09:28 PM

What�s wrong with disney�s IT system...everything

Outsourced to Cognizant who IMO don�t know their ≈≈≈≈ from their elbow when it comes to digital. Mind you I thought Disney IT was a pile of crap before that change so they haven�t made it worse. Focus seems to be on shiny stuff while neglecting to get the basics in place like decent ordering systems and fixing bugs on websites

Hotlush · 28 May 19, 10:07 PM

Went on earlier today and apparently they have no availability for 2020!?!

Alices Aunt · 29 May 19, 08:52 AM

I�ve been doing some reading today about product management and it struck me that mde was a great example of the product manager not saying no enough to new things. So PR etc keep on booting on new features but deep down they need to spend time maintaining the core of the service. It is really buggy and stitch is eating far too many pages.

**JoJoBell** · 29 May 19, 10:29 AM

I am getting the same message while trying to book AKL for next April. Only AKL being searched for, Riviera not included

Am I going to have to ring MS ?

I am currently in AKL !

28 May 19, 06:04 PM	#3
	28 May 19, 06:04 PM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	When they launched the MDE website I thought it was awesome. I think I am right in saying they then sacked all the people who developed it and the contract went to some company in Bombay or somewhere. Its dreadful. __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976

28 May 19, 09:28 PM	#5
	28 May 19, 09:28 PM theCMG Imagineer
theCMG Imagineer Join Date: Jan 15 theCMG's Reviews Hotel Reviews: 8 Restaurant Reviews: 1	What�s wrong with disney�s IT system...everything Outsourced to Cognizant who IMO don�t know their ≈≈≈≈ from their elbow when it comes to digital. Mind you I thought Disney IT was a pile of crap before that change so they haven�t made it worse. Focus seems to be on shiny stuff while neglecting to get the basics in place like decent ordering systems and fixing bugs on websites __________________ Dining & Trip Reports: 50 Shades of Beige (2022) xxl rated food DLP, EuropaPark & Efteling Roadtrip (2019) 3 parks, which is best? The Prisoner of Vineland Mall (2019) Orlando passion, romance and fine dining...ok so it's mainly eating Scream if you want to go Fatter! (2018) This report contains images some dieters may find distressing! The 12 Days of Easter (2015) Rumoured to contain up to one good joke. Let me know if you find it Edited at 09:30 PM.