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General DVC Discussion For discussion on how the DVC works and resort information. |
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26 May 19, 12:52 PM |
#1
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Imagineer
Join Date: Jun 16
Location: God's Own Country
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What the Heck is wrong with Disney's IT System
Trying to book Old Key West 26-31 /12.
Now according to the website I: a) Own Riviera Points; and b) Am trying to book before Riviera opens on 16 December. A new low! Now if they wish to gift me a couple of hundred Riviera points, that is fine I will forgive them. Edit all done now- I had to remove Riviera from the hotel search (usually just select all WDW hotels checkbox).
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Edited at 01:03 PM. |
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28 May 19, 05:36 PM |
#2
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Imagineer
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Wish I knew what was wrong with Disney IT. I work in IT and if I produced something as shoddy I would be shown the door.
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28 May 19, 06:04 PM |
#3
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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When they launched the MDE website I thought it was awesome.
I think I am right in saying they then sacked all the people who developed it and the contract went to some company in Bombay or somewhere. Its dreadful.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
28 May 19, 09:03 PM |
#4
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Thread Starter
Imagineer
Join Date: Jun 16
Location: God's Own Country
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In some ways the system is great, the ability to amend online is good.
But the downtime (7 dwarfs screen) is ridiculous. Fortunately I haven’t been unfortunate enough to have a critical change such as a 7 month booking as it’s gone down, but the boards are littered with this happening every month. It shouldn’t happen. This, thinking I had Riviera points was daft.
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28 May 19, 09:28 PM |
#5
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Imagineer
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What’s wrong with disney’s IT system...everything
Outsourced to Cognizant who IMO don’t know their ≈≈≈≈ from their elbow when it comes to digital. Mind you I thought Disney IT was a pile of crap before that change so they haven’t made it worse. Focus seems to be on shiny stuff while neglecting to get the basics in place like decent ordering systems and fixing bugs on websites
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Dining & Trip Reports: 50 Shades of Beige (2022) xxl rated food DLP, EuropaPark & Efteling Roadtrip (2019) 3 parks, which is best? The Prisoner of Vineland Mall (2019) Orlando passion, romance and fine dining...ok so it's mainly eating Scream if you want to go Fatter! (2018) This report contains images some dieters may find distressing! The 12 Days of Easter (2015) Rumoured to contain up to one good joke. Let me know if you find it Edited at 09:30 PM. |
28 May 19, 10:07 PM |
#6
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Very Serious Dibber
Join Date: Jan 06
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Went on earlier today and apparently they have no availability for 2020!?!
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29 May 19, 08:52 AM |
#7
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Imagineer
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I’ve been doing some reading today about product management and it struck me that mde was a great example of the product manager not saying no enough to new things. So PR etc keep on booting on new features but deep down they need to spend time maintaining the core of the service. It is really buggy and stitch is eating far too many pages.
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29 May 19, 10:29 AM |
#8
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VIP Dibber
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I am getting the same message while trying to book AKL for next April. Only AKL being searched for, Riviera not included
Am I going to have to ring MS ? I am currently in AKL ! |
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