Alamo Brits Refund help

[GlenF]

I recently booked a car via Alamo Brits, due to the condition of the car I received a discount when I returned the car.
I returned the car on the 14th May & was advised it would be credited back onto my C-Card in 5-7 working days.
I'm still waiting..

Looking at my receipt/booking form, the account/reservation is Strathhearn Publishing. Do I need to chase them or keep chasing Alamo?

Any help would be great..

[Mr Tom Morrow]

I would be chasing Alamo at MCO. However due to the fact it's nearly a year now I think you can say goodbye to the refund.
However nothing ventured nothing gained.

[GlenF]

Originally Posted by Mr Tom Morrow

I would be chasing Alamo at MCO. However due to the fact it's nearly a year now I think you can say goodbye to the refund.
However nothing ventured nothing gained.

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sorry Tom, meant May lol.
Have been emailing back & forth but getting nowhere..

[Mr Tom Morrow]

I would keep E Mailing every day until they got bored with me. However I am like a dog with a bone and wont give up.

[ERICSMUM]

Might be worth trying the credit card company on the basis that Alamo reduced the price of the car but haven’t adjusted the charge they put through into your card.

[chmurf]

Originally Posted by GlenF

Looking at my receipt/booking form, the account/reservation is Strathhearn Publishing. Do I need to chase them or keep chasing Alamo?

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that would be of no use chasing Strathhearn Publishing. They're the company behing the Brits Guide (you know, the guide we're all supposed to show the alamo agent at the gate, ROFL)

The transaction you concluded was between you, and Alamo, using a corportate code (permitted by the Brits Guide)

so you need to escalate this with alamo, and stand your ground.

[Mr Tom Morrow]

Not good being wise after the event but this is why I ask for proof of 'the deal' whilst there.

Maybe 3 years ago I had issues with the car and the Manager offered me 20% off a future booking. No good to me as it's for the US Alamo website.

Instead I asked for a free tank of fuel on the next visit so he wrote and signed a note for me. After much prompting!

Plus he comped the fuel cost for the car I had returned.

[DougTemplar]

Originally Posted by chmurf

that would be of no use chasing Strathhearn Publishing. They're the company behing the Brits Guide (you know, the guide we're all supposed to show the alamo agent at the gate, ROFL)

The transaction you concluded was between you, and Alamo, using a corportate code (permitted by the Brits Guide)

so you need to escalate this with alamo, and stand your ground.

See more...

After the constant issues we've had with Alamo Brits bookings on the system with Alamo we won't bother with them in the future. I eventually got through to someone in the UK the other week to arrange for a refund for our cancellation after our flight plans were changed. He's sorted out a refund request which the "pre paid team" need to deal with - supposedly that's what you need to ask for in the UK to either speak to the Pre pay team or have someone process the refund request - we did that on Friday so hopefully it will show in the credit card by end of this week before we depart.

Of course to get to that point...

First tried to cancel online and got an error...

1. Called Alamo UK to cancel - was told it was a US booking UK can't handle it and to call USA
2. Called Alamo USA to cancel was told it was a prepaid and they don't deal with prepaid I should call the UK.
3. Called Alamo UK again was told because it was booked with Strathhearn Publishing I needed to speak to them. I told them that was impossible and that my booking was with Alamo not a book company. Was told to call USA again.
4. Called USA again told this time I needed to cancel with the MCO office.
5. Called MCO Office 4 times to figure out the combination to speak to a human. Human had no idea but eventually "cancelled" at their office for me but ... I needed to call UK to sort it completely as now it would be "released" on their system.
6. Called Alamo UK - was told I needed to speak to the "account department" only open 8am-5pm
7. Called the "accounts department" spoke to someone from Enterprise accounts She couldn't help me. Nothing in her system could deal with this. Suggested I call the credit card company and could I try Alamo UK one last time as "They are a different company to us". Which is bull... This was after I pointed out my contract was with Alamo NOT a publisher and my credit card statement said as much.

8. So one last time before calling credit card company called Alamo UK to confirm details before I did that ended up with someone who "has been with the company for a few years and knows what to do". We spent 10 minutes and he agreed that my contract was with Alamo not a publisher or anyone else - that because it was a pre paid voucher it has to be handled by the prepaid team but they don't face the public. So he and I worked over the refund request and now it's a case of fingers crossed (I did get a cc email of the request).

Thankfully I've got a note of all the times and who I spoke to for all the calls since they record them all. Might come in handy if we need to go to the credit card company - which will have to wait till I get back.

[DougTemplar]

Originally Posted by DougTemplar

Thankfully I've got a note of all the times and who I spoke to for all the calls since they record them all. Might come in handy if we need to go to the credit card company - which will have to wait till I get back.

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Well over a week now since refund was requested, I have since emailed them in the meantime to ask for an update and heard nothing back. Not happy as this will be sitting on my card until we get back, but not keen to having to contact the card company regularly while away since we will be not using our normal number and that gets the card company concerned when it's not our main number.

[DFCH-Andy]

Originally Posted by DougTemplar

Well over a week now since refund was requested, I have since emailed them in the meantime to ask for an update and heard nothing back. Not happy as this will be sitting on my card until we get back, but not keen to having to contact the card company regularly while away since we will be not using our normal number and that gets the card company concerned when it's not our main number.

See more...

Send me an email and I'll get it sorted for you.