Here we go again BT

[cartoonp]

Right. 2 days a go we had a thunder and lightning storm it put out my router it went pop so I went in the living-room spelt it I known it blown called bt and said router blown though lighting. Ok she said we send you a mini router. No I said got one of those but no signal. No she says you have not as it not showing . Yes I say I am looking at it know on the table . It’s not on the system. Ok I say send me a new main router and I set it up nonshe says you need a open tec engineee so I got no internet then I say yes she says the mini router will be with you tommow . A bit later I called them again can I get a new router I say the lady says no you need the engnee to come. I lost my temper and said Look I know the router blown I need a new one I knew 100% this send me one please. The lady said hang on 10 minutes later she said you get it Friday. Spin forward to today . I get the mini router rubbish . Engeener came 5 minutes said router blown you need a new one yes I said shall I order you one . No I say I allready done it . I call complaints told them everything again told them therebtraining is rubbish . I was then told I get one month free with BT for not having any internet and braking there promise.

So the out come getting new router tommow next month no payment needed as it a free month . BT GONE DOWN HILL OVER PAST 10 years think I might leave and go with Virgin

[Guest]

BT gone down hill? I don't think so.

They have been appalling as long as I can remember.

[Minnie18]

Originally Posted by Claudette

BT gone down hill? I don't think so.

They have been appalling as long as I can remember.

See more...

I was just away to say the same. They are worse than useless.

[Labboy]

That is being kind to useless Minnie .

[Mr Tom Morrow]

I find BT to be very good. However their Bombay call centre or wherever it's located is about as much use as a chocolate teapot!

I pay a few pence extra a month and can ring a UK number. Worth every penny.

[Colette-S]

They are horrific, had our complaint escalated to management level and still no resolution. I will be changing as soon as I find the time to sort

[Colette-S]

Originally Posted by Mr Tom Morrow

I find BT to be very good. However their Bombay call centre or wherever it's located is about as much use as a chocolate teapot!

I pay a few pence extra a month and can ring a UK number. Worth every penny.

See more...

Tom, makes no odds whether they talk to me in English or double Dutch. Coverage is shocking and support useless

[Mr Tom Morrow]

Originally Posted by Colette-S

Tom, makes no odds whether they talk to me in English or double Dutch. Coverage is shocking and support useless

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Colette. To be honest I think they are all much of a muchness. All great when things work well. Then when it goes wrong that's when we find out who is the best.

But is it? Or is it more like we have found a call handler who is good as opposed to being useless.

My worst experience with BT was ringing them to terminate my late Mums phone line and the Guy tried to upsell me on my package.

Probably the best ≈≈≈≈ ripping I have ever done in my life. I doubt he could sit down for a month. ≈≈≈≈≈≈.

[Dissuziq]

I feel your pain I look after my works business lines for the 40 sites, Business call centre are ok when you get through but I've ending up being transferred 4 times to end up back at the same department.

[Colette-S]

Originally Posted by Mr Tom Morrow

Colette. To be honest I think they are all much of a muchness. All great when things work well. Then when it goes wrong that's when we find out who is the best.

But is it? Or is it more like we have found a call handler who is good as opposed to being useless.

My worst experience with BT was ringing them to terminate my late Mums phone line and the Guy tried to upsell me on my package.

Probably the best ≈≈≈≈ ripping I have ever done in my life. I doubt he could sit down for a month. ≈≈≈≈≈≈.

See more...

Agree re phone lines Tom but BT are the worst broadband provider. We stupidly left Sky for the promise of lightening speed fibre broadband. Completely useless- complaint was escalated to CEo’s Office who were as useless as the rest. We now all have unlimited data on phone and tether iPads etc on to them. It’s on my to do list to move elsewhere