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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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9 Sep 20, 10:33 PM |
#21
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Imagineer
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I cancelled an Avios/companion flight via a phone call to BA on 29th August (bank holiday Saturday).
The Avios & companion voucher appeared back in my account before the call had even finished; my cash refund (taxes etc) was posted to my credit card on 3rd Sept. Very impressed. |
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10 Sep 20, 08:51 AM |
#22
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Excited about Disney
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Just rang BA this morning (got straight through for once). Apparently my flight booking is considered complicated because it was indirect (LHR-MIA-MCO) on the outbound journey and that means it has to be dealt with by a different team manually. It’s been 5 weeks now since I requested the refund and, despite contact via Twitter and LiveChat during that time, this is the first time I’ve been made aware of this (was initially told 3 weeks maximum). The guy I spoke to has said it’s been moved to the escalation queue but it could still take up to another 4 weeks! I appreciate this is nowhere near as bad as some Virgin customers have experienced but still shocking delays. 😡
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1996- All Stars Music 2000- Caribbean Beach Resort 2008- Regal Sun 2010- Port Orleans Riverside/ Royal Pacific 2013- Saratoga Springs/Portofino Bay 2015- Saratoga Springs/Sandpearl/Hard Rock Hotel 2017 - Beach Club/Sandpearl/Hard Rock Hotel 2018 - Las Vegas and Florida East Coast 2019- Los Angeles and Las Vegas |
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10 Sep 20, 09:21 AM |
#23
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Trying for More Ears
Join Date: Jan 18
Location: North
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Mine took 6 weeks from cancellation to money hitting my account. During that time, I had to do a lot of chasing up via phone calls, LiveChat and Twitter. Rest assured it will be refunded eventually.
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Oct 2020 (2nd Trip) - 12 Nights AKL |
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12 Sep 20, 07:06 AM |
#24
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Very Serious Dibber
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Been waiting 10 weeks now, but what confuses me is part of it was refunded (told it was child ticket value one way), no idea why just that. And chased multiple times. Simple online paypal booking.
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WDW POP:- May 2009,Disneymoon May 2010,May 2012 WDW Saratoga Jan 2011,Feb 2013,2014,2015,2017 WDW POFQ Feb 2018 WDW AKL 2019 |
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14 Sep 20, 11:25 AM |
#25
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Thread Starter
Serious Dibber
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Update - spoke to them over the weekend and was told the refund was still in a queue! Was told it would be 28 days from when the flight was cancelled and that it had been 28 days already and they quickly changed their tune and said it would be 28 days from when the refund had failed so that should be September 23rd at the latest. I made a formal complaint a little while ago and they were claiming the money had already been returned to me wasn't until I sent screenshots and name dropped the staff who were dealing with me that they then said a member of the refunds team should call me soon (although doubt that is going to happen)
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2016: Disneyland California / 2018: Disneyland California & Walt Disney World (DBC) / 2019: Walt Disney World (POR) & Disneyland Paris (SL) / 2022: Orlando/Mexico Cruise & Disneyland California Next Trip: Canary Islands June, 2023
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14 Sep 20, 11:40 AM |
#26
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Thread Starter
Serious Dibber
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Thank you have just done this as I feel like BA's response to my complaint with them wasn't great
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2016: Disneyland California / 2018: Disneyland California & Walt Disney World (DBC) / 2019: Walt Disney World (POR) & Disneyland Paris (SL) / 2022: Orlando/Mexico Cruise & Disneyland California Next Trip: Canary Islands June, 2023
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25 Sep 20, 08:14 AM |
#27
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Excited about Disney
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I requested a refund after one of our flights was cancelled on 2 August and the refund from BA finally reached my credit card today.
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1996- All Stars Music 2000- Caribbean Beach Resort 2008- Regal Sun 2010- Port Orleans Riverside/ Royal Pacific 2013- Saratoga Springs/Portofino Bay 2015- Saratoga Springs/Sandpearl/Hard Rock Hotel 2017 - Beach Club/Sandpearl/Hard Rock Hotel 2018 - Las Vegas and Florida East Coast 2019- Los Angeles and Las Vegas |
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