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Old 24 Sep 20, 05:26 PM  
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Kat11
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Virgin reward flight refund. Anyone else offered this?



Iíve just received this email. It seems they are offering me a free upgrade or companion voucher if I cancel my refund request. Am I reading this right? Would it be worth doing? Iíve got about £1,750 tied up with taxes for the reward flights.

Anyone else had similar?

Kat
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Edited at 05:27 PM.
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Old 24 Sep 20, 05:52 PM  
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tinkerella123
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If you plan on flying with them next year then itís a good offer.
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Old 24 Sep 20, 05:55 PM  
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Kat11
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Originally Posted by tinkerella123 View Post
If you plan on flying with them next year then itís a good offer.
Thatís what I thought. But Iíve already booked with BA now for next year (shouldíve waited really) but wonder wether itís worth keeping to use sometime in 2022? Or just get the money back while itís coming?

Kat
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Old 25 Sep 20, 09:41 AM  
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KACY
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I've just had the same email, but I'm only owed about £500 (taxes for an u/c reward flight).
Not really sure what they are offering me in exchange?
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Old 26 Sep 20, 12:12 PM  
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Bilsy
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My September reward flight was cancelled. I contacted VA and was told I had to find alternative reward flight dates or get a refund. I managed to find alternative dates in 2021 but was billed an additional £50 in taxes. Perhaps I should have held out as this seems a better deal.
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Old 27 Sep 20, 06:51 AM  
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Rding
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Originally Posted by Kat11 View Post


Iíve just received this email. It seems they are offering me a free upgrade or companion voucher if I cancel my refund request. Am I reading this right? Would it be worth doing? Iíve got about £1,750 tied up with taxes for the reward flights.

Anyone else had similar?

Kat
How far into the refund process were you? I have approx another 40 days before the 120 is up but have seen some flights for next year I could book and cancel the refund instead.
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Old 27 Sep 20, 09:32 AM  
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Kat11
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Originally Posted by Rding View Post
How far into the refund process were you? I have approx another 40 days before the 120 is up but have seen some flights for next year I could book and cancel the refund instead.
I applied on 29th August so 26 days. I think Iím in the refund in 80 days section so probably due that by end of October? (Or maybe earlier since theyíve sent me this email?)

Iím a bit peeved as I can get flights to suit for next year but already committed to a BA flight now.

Kat
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Old 5 Oct 20, 12:02 PM  
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KACY
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What happens to the amount you're due as a refund if you take the offer of a companion voucher? Thanks
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Old 5 Oct 20, 12:40 PM  
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Kat11
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Originally Posted by KACY View Post
What happens to the amount you're due as a refund if you take the offer of a companion voucher? Thanks
You wouldnít get the refund I donít think, as by accepting the offer you are cancelling the refund request and as a reward for leaving the money with them you get the companion voucher. Effectively opting for an open ticket.

I decided to take the offer of a companion ticket in the end and rebooked our summer reward flights for next year.

We are going to convert our BA flights for vouchers and using them for hotel bookings instead.

Kat
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DLP: Hotel New York-2008 & Hotel Cheyenne-2013
WDW: Villa - April 2011 & Villa - April 2014
WDW Onsite: OKW! - 1 Bed Villa October 2016
WDW Onsite: OKW! - 2 Bed Villa October 2018
WDW onsite: HRH/POFQ - October 2019
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