Notices
Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips.

Reply
 
Thread Tools Search this Thread Display Modes
Old 11 May 20, 10:08 PM  
Link to this Post
#11
dac123
Stuck in the Tower of Terror
 
Join Date: Nov 15
I had a case a year ago when a supplier went bust, I had used paypal. MBNA offered to deal with it if PP did not sort it out, but I had to wait 15 days I think it was.
Section 75 protection "MAY" be lost if you use a third party, so it would appear it may depend on the CC company. The charge back is not as formal so you may have that option. Call your card provider and ask you have nothing to loose
dac123 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 12 May 20, 03:14 PM  
Link to this Post
#12
lam
VIP Dibber
 
lam's Avatar
 
Join Date: Mar 06
IF YOU LIVE IN IRELAND , THE LAW/REGULATIONS/RULES ARE NOT THE SAME.

IN IRELAND, there is NO Section 75 consumer protection or anything like the UK protection
BUT

The Consumer Protection that does exist applies EQUALLY in Ireland to DEBIT CARDS AND CREDIT CARDS.

THERE IS a chargeback facility.

Here's a link which may help IF YOU HAVE AN IRISH (ROI) CREDIT OR DEBIT CARD.

moneyguideireland/pro...dit-cards.html
__________________

3/01-Sheraton 4 Pts & WDW Contemporary.7/07-DLP Sequoia. 3/08-WDW Pop & POFQ. 7/08-DLP Sequoia.4/09, 3/10 & 4/11-WDW AKV, 7/11- Doubletree@Seaworld & AKV -03/12, 3/13- WDW AKV 8/14 [I]Cabana Bay,OKW & AKV.07/15-BVP,BLT & AKV07/17-POR,BLT & AKV.07/18-AKV-Jambo,Cabana Bay Beach, Beacon Hotel,New York.[B]07/20[B] CANCELLED_OH NO
lam is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 12 May 20, 03:20 PM  
Link to this Post
#13
lam
VIP Dibber
 
lam's Avatar
 
Join Date: Mar 06
Here's a link to the Consumer Protection Agency in Ireland
It gives more info re invoking a chargeback.

ccpc.ie/consumers/shoppi...ns-chargeback/
__________________

3/01-Sheraton 4 Pts & WDW Contemporary.7/07-DLP Sequoia. 3/08-WDW Pop & POFQ. 7/08-DLP Sequoia.4/09, 3/10 & 4/11-WDW AKV, 7/11- Doubletree@Seaworld & AKV -03/12, 3/13- WDW AKV 8/14 [I]Cabana Bay,OKW & AKV.07/15-BVP,BLT & AKV07/17-POR,BLT & AKV.07/18-AKV-Jambo,Cabana Bay Beach, Beacon Hotel,New York.[B]07/20[B] CANCELLED_OH NO
lam is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 12 May 20, 06:22 PM  
Link to this Post
#14
jrenfrew
Getting to know the DIBB
 
Join Date: Feb 08
It is American Express; they did say to contact AL first but told me what to do so I just completed the online form without contacting AL but you have to be aware that AL could contest but itís very unlikely. My colleague has barclaycard and also got her Jet 2 holiday refunded no problem, she just phoned them. Good luck😊
jrenfrew is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 13 May 20, 07:23 PM  
Link to this Post
#15
Poly Girl 68
Proud to wear my Ears
 
Poly Girl 68's Avatar
 
Join Date: Jan 12
Received cancellation email today for flight on 26/5/20.

Outbound flight: 26/5/20
Cancelled on: 13/5/20
Case number: 5390700
No refund as of:
Refunded:
__________________

Poly Girl 68
Poly Girl 68 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 14 May 20, 03:34 PM  
Link to this Post
#16
DebbieJRoss
Imagineer
 
DebbieJRoss's Avatar
 
Join Date: Sep 07
Location: N.Ireland
Originally Posted by Poly Girl 68 View Post
Received cancellation email today for flight on 26/5/20.

Outbound flight: 26/5/20
Cancelled on: 13/5/20
Case number: 5390700
No refund as of:
Refunded:
Did you go for refund? I'm hoping ours cancelled too, we are due to go 16th June, would prefer refund as dates wont be available for same time next year and don't know what price will be
DebbieJRoss is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 14 May 20, 05:30 PM  
Link to this Post
#17
Poly Girl 68
Proud to wear my Ears
 
Poly Girl 68's Avatar
 
Join Date: Jan 12
Originally Posted by DebbieJRoss View Post
Did you go for refund? I'm hoping ours cancelled too, we are due to go 16th June, would prefer refund as dates wont be available for same time next year and don't know what price will be
Yes, filled in the refund request form as we are the same, our dates not available for next year to book yet. We normally book direct with the airline and choose whoever has the best price for our dates. We are happy to go indirect and have flown with various airlines to Florida.

We have always visited in October as our schools have two weeks at this time but we were trying May this year as DS has just finished school. Looking at July next year to fit around university.
__________________

Poly Girl 68
Poly Girl 68 is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 19 May 20, 11:20 AM  
Link to this Post
#18
Br'er Bear
Thread Starter
slightly serious Dibber
 
Join Date: May 13
Just reading some experiences on the Aer Lingus twitter account and not looking good for any quick refunds or vouchers.

Here's a few examples.

Posted 15th May.
I have been waiting 72 days for a refund with zero communication. I understand you're overwhelmed but I asked for a refund before lockdown so I should be towards the top of the list. Can I please get an update?

Posted 16th May.
57 days ago I requested a refund, and still nothing. EU law says refunds should be paid within 7days. #Comeon Aer Lingus do the right thing.

Posted 15th May.
Hi, I was told on the 4 April to expect a refund for my flights within 10 business days...Iím still waiting. When will I be refunded?

Posted 15th May.
illegally not refunding my cancelled flights, no response and now been waiting 10 weeks for any news! What a disgrace.

Posted 1-hour ago.
Following emails & phone calls I decided y'day to tweet my frustration - now over 2 mths waiting on a voucher. AL asked me to msg privately and they messaged back with the same, that it will take more weeks of waiting.

Posted 1-hour ago.
Has anyone received a travel voucher from Aerlingus due to COVID-19 flight cancellations? Feeling very frustrated with the treatment I'm receiving from Aerlingus. They say nothing more than "in the coming weeks". In my case it's now 2 months.

Posted 15-hours ago.
I've been emailing and ringing them constantly. Today I spent 40 mins on hold and when asked where I was in the queue for a voucher the guy told me it was classified.

Posted 19-hours ago.
Applied for a refund voucher on the 23rd March and still no voucher today 18/5. This is maddening - it only takes to issue a credit amount to the booking. Was told today it could take months. Aerlingus wouldn't wait months on me to pay for a flight. Refund now please.

twitter/hashtag/aerlingus?lang=en
Br'er Bear is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 19 May 20, 12:53 PM  
Link to this Post
#19
Hailz
Trying for More Ears
 
Join Date: May 16
Mobile

I had flights booked as part of a package holiday through a travel agent was meant to fly 1st May.

Travel agent advised yesterday refund from aer lingus could take at least 12 weeks.
Hailz is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 19 May 20, 06:04 PM  
Link to this Post
#20
lam
VIP Dibber
 
lam's Avatar
 
Join Date: Mar 06
This is worrying as we are due to go July and I'd prefer to re-book, but as others have stated, my dates for flights won't be out yet by the time of my first flight so I am forced to either go for a voucher or a refund.

If AL brought forward and released their summer flights schedule for next year up to August, those of us in the same situation could do a flight change on 'manage your booking' on the AL website and it'd save a lot of hassle!

Come on AL release the summer 21 timetable early
__________________

3/01-Sheraton 4 Pts & WDW Contemporary.7/07-DLP Sequoia. 3/08-WDW Pop & POFQ. 7/08-DLP Sequoia.4/09, 3/10 & 4/11-WDW AKV, 7/11- Doubletree@Seaworld & AKV -03/12, 3/13- WDW AKV 8/14 [I]Cabana Bay,OKW & AKV.07/15-BVP,BLT & AKV07/17-POR,BLT & AKV.07/18-AKV-Jambo,Cabana Bay Beach, Beacon Hotel,New York.[B]07/20[B] CANCELLED_OH NO
lam is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 01:41 AM.


Powered by vBulletin - Copyright © 2000 - 2020, Jelsoft Enterprises Ltd.
Latest News
Posted in Walt Disney World
On 27th October 3:18pm
Walt Disney World has announced that their entrance gateways to Walt Disney World are about... Read More »
Posted in Disneyland News
On 21st October 8:51am
Disneyland California is the only major Disney theme park to not reopen after all the... Read More »
Posted in Disney Shopping
On 18th October 9:02am
Disney has reduced the price of its large soft toys by up to 50%. Bargains... Read More »

theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2744
CaxtonFX  $1.2708
Covent Garden FX  $1.2837
FAIRFX  $1.2790
John Lewis  $1.2799
M&S  $1.2564
Post Office  $1.2551
Sainsburys  $1.2715
TESCO  $1.2747
Travelex  $1.2700
Updated: 00:30 28/10/2020
Euro Rates
ASDA  €1.0784
CaxtonFX  €1.0785
Covent Garden FX  €1.0921
FAIRFX  €1.0815
John Lewis  €1.0826
M&S  €1.0625
Post Office  €1.0615
Sainsburys  €1.0762
TESCO  €1.0784
Travelex  €1.0739
Updated: 00:30 28/10/2020

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now