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Old 3 Sep 20, 03:19 PM  
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#11
stanleycamel
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A lot of manual refunds for BA are done by the "back office" in India and many of their staff are only just returning after an extended period of lockdown. For those of you who have been waiting for a while it may be worth having a look on Flyertalk BA to get further information if you haven't done so already

Please don't shoot the messenger I am only trying to give some background to the situation.
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Old 3 Sep 20, 03:48 PM  
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snowbelle
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Originally Posted by stanleycamel View Post
A lot of manual refunds for BA are done by the "back office" in India and many of their staff are only just returning after an extended period of lockdown. For those of you who have been waiting for a while it may be worth having a look on Flyertalk BA to get further information if you haven't done so already

Please don't shoot the messenger I am only trying to give some background to the situation.
I want to say a big thanks to you Stanleycamel for your updates on this forum , you have been a great help in giving some background into what has been going on especially regarding BA comms
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Old 3 Sep 20, 09:21 PM  
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meegraine
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Originally Posted by Xolile View Post
Iím another one waiting since July 29th. I have chased it up on Twitter, live chat and even called them yesterday but keep getting told that itís been sent to their finance department and theyíve expedited my case bla bla bla still no refund.

I think that if your booking is complicated in the slightest manner then they are not able to refund you automatically and it has to be done manually and therein lies the problem. My bookng was a through fare ticket from Lerwick -Edinburgh - London - Orlando flying Logan air on the first leg and BA for the rest of the journey. I also got money off my booking with Avios and that part of the refund has been processed but not the cash. Yesterday, the gentleman I spoke to apologised profusely and promised to escalate the refund (again 😀&#128512 and to expect it within the next 7 to 14 days. Fingers crossed.
I thought mine would just be a simple refund as it was a direct flight out from LGW-MCO and then MCO-LGW on the way home, no stopovers whatsoever but apparently the issue with mine was Avios? Not sure why Avios would cause a problem but Iíve had enough of waiting! Iím hoping that if I have to talk to them again then I can mention I lodged a complaint and that might make them move a bit faster!
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Old 3 Sep 20, 09:23 PM  
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#14
meegraine
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Originally Posted by stanleycamel View Post
A lot of manual refunds for BA are done by the "back office" in India and many of their staff are only just returning after an extended period of lockdown. For those of you who have been waiting for a while it may be worth having a look on Flyertalk BA to get further information if you haven't done so already

Please don't shoot the messenger I am only trying to give some background to the situation.
Thank you, Iíll take a look on there
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Old 5 Sep 20, 09:20 AM  
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neil1489
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If phoning BA doesn't work why not try complaining via RESOLVER its worked for me a couple of times with refund issues

moneysavingexpert/site/resolver/
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Old 7 Sep 20, 08:19 AM  
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oh im sorry to hear its taking so long. our October flight was cancelled and i telephoned and got a refund within two weeks. maybe its worth ringing them?
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Old 8 Sep 20, 07:27 AM  
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Xolile
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Just a quick update for anyone still waiting, mine appeared on my credit card this morning dated 25th August which is the same dated my avios were credited back. I reckon it must have been sitting in a queue waiting to be approved/allocated. Hopefully, this means theyíve started processing all the other Ďmanualí refunds.
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Old 8 Sep 20, 10:26 AM  
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Mr Andy
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Woo! Its a relief when its been refunded.

I am booked for Florida in April 2021 flights and car hire with BA. Hopefully if it needs cancelling I won't have the same issues.
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Old 8 Sep 20, 12:28 PM  
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Finally got our seat refund yesterday.
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Old 9 Sep 20, 02:05 PM  
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SloanRangers
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Still waiting for our flight refund. 5 weeks today 😕
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