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Old 3 Sep 20, 09:03 PM  
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#1
Nazzer
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Join Date: Jan 16
Bubble refund from virgin?

Hi just wondering if people have had any refund from bubble seat bookings that never happened? How long is the wait ? Thanks I've asked them directly on twitter and they responded saying its automatic 👍
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Old 3 Sep 20, 09:23 PM  
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Tsoski
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I got my email today saying it's been processed 113 days after I requested and can take 1-14 days to go through.

+44 344 874 7747 you can message that number on WhatsApp and ask them, they gave me a final date of next Thursday for it being processed
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Old 3 Sep 20, 09:46 PM  
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tylergeorgia
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Join Date: Dec 10
I requested mine 11th May.
I WhatsApp every 4 weeks for an update
Chased last week because I think I was getting near the 120 day mark. It took about 4 days for them to reply but they sent me an email notice and replied on WhatsApp that I should get it back 9th September
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Old 3 Sep 20, 10:30 PM  
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salmon70
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Hi there I have chased them again today after being told on 18 August that I would receive our bubble refund no later than 2 September. No sign of the money. I contacted my bank again today to see if they can see it coming in and they said no, nothing! I have WhatsApp and contacted them on Twitter again today and yet again, no response. Not impressed at all.
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Old 3 Sep 20, 11:09 PM  
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sharon190980
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They were automatically sending them for refund on 5th May which meant 2nd sept was day 120. My parents received their email notifying them their refund had been processsd last Thursday but we havenít received anything yet despite being on the same flights and sat on adjacent rows but different bookings. Have chased them on WhatsApp but no response yet.
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Old 4 Sep 20, 09:31 AM  
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Tartan Tigger
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Weíre still waiting too. We requested our refund in July.
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Old 4 Sep 20, 09:37 AM  
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Nazzer
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Thanks, so is it 120 days after your departure or return flight ✈️? Cheers
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Old 4 Sep 20, 09:54 AM  
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cringer
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Join Date: Sep 08
Bubble Refund

Had mine processed after 120 days and then a couple of days for the refund to appear on my credit card.
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Old 4 Sep 20, 10:15 AM  
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#9
sharon190980
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Originally Posted by Nazzer View Post
Thanks, so is it 120 days after your departure or return flight ✈️? Cheers
Itís 120 days from when they announced they were retiring the 747s. They automatically sent all upper deck seats for refund.
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Old 4 Sep 20, 10:18 AM  
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AndyA06
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Join Date: Feb 19
Location: Manchester UK
I was told it was automatically 120 days from 5th May (which was 2nd Sept). When I didn't get it I was told it could take 14 days to appear so I'll be back in touch on 16th.
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