Virgin Holidays - Hotel only booking (Jan 2021)

[marktaylor84]

Hi All,

I did do a quick search but couldn't see another post like this but please direct me if I missed it.

So I have a booking with Virgin Holidays for 2nd Jan 2021 and the final payment is due on Oct 10th. My flights are with Virgin Atlantic but have been booked directly with them.

At the moment everything is due to go ahead, but I am trying to find out what will happen if the flights are cancelled by Virgin Atlantic closer to the time.

I have contacted via text (phone lines are crazy) virgin holidays who have said that if I cancel the hotel now I will lose what I have already paid and if I cancel closer to the time they will take a percentage off depending on how close it is and looking at the notice Virgin atlantic are giving at the moment I would lose 70%+.

Do I have any options here? I have so far paid £1000~ and have left to pay £700. If the flights are cancelled is that really classed as me canceling the holiday?

Has anyone else been in this situation?

Thanks

[Bootrip2]

I think they are trying to scare you! If they cancel they have to refund ALL what youve paid, just sit tight and wait, its unlikely to be going! I wouldnt pay any more until you have to pay balance, and i think they give you closer to the day to pay.

[letty]

I have hotel only booking with Virgin holidays for November this year. ( flights and car with BA)
I have paid my hotel balance but I am sure I will not be going.
I’m just waiting on them cancelling on me or I will claim on travel insurance as it was booked pre COVID

[marktaylor84]

ok thanks

[letty]

Just an update, logged on to my virgin hotel only booking this morning to find it cancelled. I am awaiting an email from them so I can request a refund.
( Have already whatsapped them requesting this)


Just heard thru WhatsApp I will be refunded in next 30 days

[pritch]

i never paid my balance i sat on my hands for Oct half term in vegas, when it was cancelled virgin emailed me saying refund would be sorted in 60 days

[marktaylor84]

Thanks, put my mind at ease on this

[saratogajan]

We had exactly the same as you booked for April. Flights and separate accommodation with virgin. Had fully paid. Received full refund in July.